Job
In this role, you conduct technical analyses and troubleshooting for international customers, focusing on inquiries related to microgrids and control systems. You develop solution approaches and create technical documentation to support the support team.
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Job technologies
Your role in the team
- You conduct root cause analyses of technical Level-2 support requests from international customers for Siemens Power Control applications (based on SICAM A8000 platforms such as CP8050 and SICAM Device Manager).
- You systematically analyze complex technical inquiries and fault reports related to SPC systems in the context of microgrids, PV systems, storage systems, charging infrastructure, and load shedding / load management, and develop well-founded solution proposals.
- They perform fault diagnostics and troubleshooting, including replicating customer systems for targeted fault analysis.
- In an international support team, you communicate professionally with customers, sales partners, and internal specialist departments.
- Create and maintain technical documentation, FAQs, and guides to support our customers and knowledge management.
- You conduct tests and validations as part of our quality assurance and contribute to continuous product improvement.
- Analyze support data systematically, derive improvement measures from it, and contribute your own ideas for optimizing support processes.
Our expectations of you
Education
- Completed technical education (HTL, FH, university) in electrical engineering, automation technology, energy technology, or mechatronics (or comparable qualification with relevant professional experience)
Qualifications
- Solid knowledge of Microsoft Windows operating systems and ideally Linux/Unix systems, as well as understanding of common network protocols (TCP/IP, NTP, SMTP).
- Basic knowledge in control engineering and energy technology, as well as strong analytical thinking skills and a structured work approach.
- Strong communication skills, pronounced customer orientation, and team spirit in an international and dynamic environment.
- Excellent spoken and written skills in English and German.
Experience
- Experience in technical support, application engineering, or troubleshooting is advantageous, as well as knowledge of industrial networking, fieldbus protocols (e.g., Profibus, Profinet, Modbus), or scripting (e.g., Python).
- Knowledge and experience with microgrids, PV and storage systems, load shedding / load management, as well as renewable energies, are advantageous.
What we offer
- Flexible working hours, straightforward home office policy, including payment of a home office allowance.
- Embedded window days, more free time through free window days without having to consume vacation days.
- Extensive opportunities for advancement
- Canteen at the location
- Welcoming and respectful corporate culture
- The gross monthly salary according to the collective agreement of the electrical and electronics industry is at least EUR 4,500 for this position. Depending on education and experience, overpayment is possible.
Benefits
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Völkermarkter Vorstadt, Graz, Weiz, Innsbruck, Salzburg, Wien, Linz
At Siemens Austria, we are proud to be one of the leading technology companies in the country. With over 12,500 employees (including our subsidiary companies), Siemens is one of the largest private employers in Austria. We offer our employees top-quality technology products and services, as well as a dynamic work environment that encourages creativity and innovation.
- 250+ Employees
- 2001
- Established Company
- Onsite, Hybrid, Full Remote
- Electronics, Automatization · Internet, IT, Telecommunication · Engineering Industry
Employer reviews
- Career growth
- 3.4
- Team culture
- 3.7
- Working conditions
- 4.2
- Engineering
- 2.9
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