Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Minor employment
- Salary
- from 524 € Gross/Month
- Location
- Vienna
- Working Model
- Full Remote, Onsite
Job Summary
In this role, you will handle 1st level support tickets, assist in setting up mail clients, and support users with cloud applications and two-factor authentication.
Job Technologies
Your role in the team
- 1st Level Support: Handling, prioritizing, and documenting incoming tickets in the helpdesk system.
- Assisting users with decluttering Nextcloud folder structures (e.g., sharing, deleting duplicates, emptying trash bins).
- Support for setting up mail clients (IMAP, AES).
- Troubleshooting and fixing errors directly on users' end devices using TeamViewer.
- Assisting users with setting up two-factor authentication (TOTP).
- Support with initial logins and potential password resets.
- Creation of IT instructions for users.
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Our expectations of you
Qualifications
- Enrolled student at a state-recognized university in Computer Science, Business Informatics, or comparable IT degree programs.
- Teamwork skills.
- Communication.
- Patience.
- Empathy.
- Understanding of email clients, mail server protocols (IMAP, AES).
- Confident handling of various clients and operating systems (Android, iOS, MacOS, Windows).
- Sympathy for Green core values.
Experience
- Experience in client management and cloud systems.
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What we offer
- Flexible working hours.
- Pleasant working environment.
- Independent working.
- Home Office.
- Varied and highly engaging work environment with autonomous responsibilities.
- Practical experience in system support and infrastructure migration alongside your studies.
- Training sessions for the IT systems used.
- Flexible working hours (consideration for lectures) as well as the possibility of almost full remote work.
- The position is remunerated according to the applicable salary scheme of the Green Federal Party with a minimum of €524.61 gross for 7 hours.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Grüne Bundespartei
Nachhaltigkeit in der Wirtschaft, Natur- und Klimaschutz, Fairteilen von Arbeit und Einkommen, Solidarität in der Gesellschaft, Demokratie und Mitbestimmung, Österreich im internationalen Gefüge - das sind die Eckpfeiler des Grünen Programms.
Description
- Founding year
- 1986
- Company Type
- Established Company
- Working Model
- Full Remote, Onsite
- Industry
- Public Service, Unions
IT helpdesk staff
- Salary
- from 524 € Gross/Month
- Location
- Vienna
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
