Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Scharnstein, Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop our Apple infrastructure, administer Freshservice, support 100+ users in IT support, and actively shape the integration of AI tools in the company within the AI squad.
Job Technologies
Your role in the team
- IT support as a core task + exciting projects: You will manage our ITSM system (Freshservice), help us build the Apple infrastructure, and participate in the AI squad to shape how we implement AI within the company.
- IT support for 100+ users (main activity)
- ITSM Administration with decision-making authority
- AI Squad Co-creation (newly established)
- Apple infrastructure setup (MacBooks, iMac Studios)
- IT Support & Helpdesk (Main Activity)
- 1st/2nd Level Support for 100+ employees
- Troubleshooting, Incident Management, User Training
- ITSM Administration (Freshservice)
- Management and further development of our ticketing system
- Workflow optimization, Change Management
- Decision-making authority in system design
- MDM management (100+ iOS devices)
- Apple Infrastructure Setup (MacBooks, iMac Studios) - together with us
- Windows/Microsoft 365 Administration
- Participation in the AI squad - you help shape which tools we use.
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Our expectations of you
Education
- IT training (HTL, apprenticeship, FH) + 2 years of experience in IT support
Qualifications
- Windows, Active Directory, Microsoft 365
- Independent working style, team skills, strong communication skills
- Openness to new technologies (trying out and shaping AI tools)
- Apple skills (macOS, iOS) - also relevant privately!
- ITSM/ITIL Foundations
- AI affinity (ChatGPT, Copilot, Claude)
Experience
- MDM experience (Intune, Jamf)
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What we offer
- Training budget, certifications as needed
- maximum of 1-2 days of home office per week after onboarding
- Flexible working hours (core hours 09:00-15:00)
- Role-based self-organization - you make IT decisions independently.
- IT team: 4 people, all on a first-name basis
- AI Squad - you shape our AI strategy WITH
- Real scope for design (ITSM, Apple, AI)
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Mayr Schulmöbel GesmbH
Mayr Schulmöbel GesmbH is an established Austrian company that has specialized in the development, production, and trade of school furniture since 1968. It is the market leader in the Austrian school furniture sector, offering over 6,000 functional and ergonomic solutions for schools.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT support & system administrator
- Location
- Scharnstein, Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
