Job
- Level
- Experienced
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.080 € gross/month
Job Summary
In this role, you handle customer support via phone and written communication, manage ticketing for mobile internet issues, and document all interactions in the CRM system.
Your role in the team
- Telephone and written support for existing and new customers.
- 50% calls (Inbound/Outbound) including CRM documentation.
- 1st Level Support for E-Mobility including ticket creation, appointment scheduling, and more.
- 50% Backoffice - Ticket processing for disruptions in mobile internet and infrastructure.
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Our expectations of you
Qualifications
- Communicative, friendly personality with a confident demeanor on the phone.
- German language skills at C1 level and good English skills (B2/C1) in speaking and writing.
- Proficient in handling PCs, email, and common Office applications.
- Growth mindset for new technologies and interest in continuous learning.
Experience
- Ideally experience in customer service or sales.
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What we offer
- Start by arrangement.
- Flexible working time models (full-time/part-time by agreement, home office, etc.).
- Long-term collaboration within a growing team with a 'Du' culture.
- Insight into new technologies and future industries.
- You support our customers within the timeframe from Monday to Saturday, 07:00 AM to 10:00 PM (monthly duty roster).
- Pizza Friday, Breakfast Monday, numerous employee events, and much more.
- Special offers/discounts at over 1,500 companies, corporate bike leasing, etc.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
XELEO by Benefit Partner
XELEO by Benefit Partner, an established customer service center in Austria, has established itself as a competent provider in customer service since its founding in October 2008. With around 150 employees, the company handles over a million customer contacts annually.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
support staff
- Salary
- from 2.080 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.682 € net/month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
