Job
In this role, you are responsible for maintaining and managing IT infrastructure, optimizing networks, supporting users with technical inquiries, while working on projects for system implementation.
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Job technologies
Your role in the team
- Responsible for EU and global IT desktop operation and maintenance, terminal management, office network and application platform implementation and operation & maintenance support, and employee IT service support, etc.
- Perform foundational IT operations tasks, including OS installation/configuration, user access management, and data backup/recovery for servers and business systems as well as firmware upgrades for network devices, security policy configurations, and network topology optimization.
- Analyze and clarify EU and global end-users' technical inquiries as well as manage the IT AI Ticketing System, with periodic summary and reporting analysis.
- Configure, monitor, and maintain daily operations of office network infrastructure (routers, switches, wireless APs, etc.) to ensure stable internal network performance. In case troubleshoot and resolve network connectivity issues or address common problems such as latency or outages.
- Participate in office network planning, including new office network deployments and adjustments to existing network structures.
- Monitor the status of core business systems, respond to alerts promptly, and maintain incident logs during shifts and support cybersecurity efforts, including vulnerability scanning, firewall policy maintenance, and emergency response to security incidents.
- Tracking and maintenance of EU and global IT assets.
- Implement related IT projects with IT team leader, contracting, and implementation including user acceptance testing and user training when needs.
Our expectations of you
Education
- Degree in Computer Science, Information Technology or equivalent.
Qualifications
- Vertraut mit der Bedienung und Wartung von Mac/Windows-Laptops.
- Familiar with Google Suite and various common office application system operation and maintenance.
- Possess good learning, communication and independent problem-solving abilities.
- Must be able to multitask and work in a fast-paced environment.
- Fluent in German and English mandatory, Mandarin is a plus.
- This role requires successful candidates to be based in-person in Vienna Headquarter.
Experience
- Candidates with at least 3 years and above experience in IT operations and Level 1 / Level 2 end-user support or related fields would be preferred.
- Have certain projects implementation and management experience.
- Remote support services experience is required.
What we offer
- At Bybit, we are committed to fostering a supportive and enriching work environment.
- Our benefits include: Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Karriereentwicklung: Zugang zu Wachstums- und Aufstiegsmöglichkeiten innerhalb eines schnell wachsenden globalen Unternehmens.
- Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Topics you will work on
Job locations
About your employer
Bybit EU GmbH, based in Vienna, is a licensed provider of crypto-asset services. It targets users in the European Economic Area and offers regulated services related to digital assets. It does not provide investment advice and does not operate a trading platform for crypto-assets.
- Established Company
- Onsite
- Banking, Finance, Insurance
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