Job
In this role, you will develop tailored ServiceNow solutions, implement ITIL processes such as Incident or Change, and coordinate closely with clients to ensure optimal technical implementations.
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Job technologies
Your role in the team
- As a ServiceNow Implementation Consultant/Developer (m/f/d), you will independently translate the requirements of our customers into powerful ServiceNow solutions.
- You translate technical and procedural requirements into specific technical implementations, and master the balance between customer requirements and platform standard (out-of-the-box).
- As part of a strong team, you deliver projects from concept to go-live.
- Unabhängige Konfiguration, Anpassung und Implementierung von ServiceNow-Lösungen (z. B. ITSM, CSM, ITOM) über den gesamten Projektlebenszyklus.
- Implementation of ITIL-based processes (e.g., Incident, Problem, Change, Request, Service Catalog, CMDB) in ServiceNow.
- Technical analysis of customer requirements as well as derivation and evaluation of solution approaches with regard to feasibility and effort.
- Carrying out tests, fault analysis, and quality assurance of the implemented solutions.
- Close coordination with customers and specialist areas to clarify requirements and present solutions.
Our expectations of you
Education
- You have a degree in an IT environment or a comparable qualification and have already successfully implemented several ServiceNow projects.
Qualifications
- Profound knowledge of ITIL processes and their mapping in ServiceNow.
- Safe handling of ServiceNow's core technical components (JavaScript, Glide API, Flow Designer, integrations).
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are an advantage.
- Strong communication skills and the ability to talk to customers on a professional and technical level.
- Ability to implement projects independently and in a results-oriented manner.
- Communicate fluently in German and English, both orally and in writing.
- Willingness to travel in the DACH region.
Experience
- Several years of practical experience in implementing and configuring ServiceNow.
- Experience with agile or scrum methods.
What we offer
- In addition to an interesting, constantly evolving work environment, we offer remuneration appropriate to your level and position.
- For legal reasons, we provide information about the minimum annual salary of €64,554 gross on a full-time basis under the collective agreement.
- The final salary is, of course, based on your individual experience.
- You can expect a modern working environment with meal vouchers and attractive health and sports offers.
- Flexible working hours, home office options, and our company kindergarten promote a good work-life balance.
- In addition, you benefit from employee benefits, joint corporate events and other benefits.
Benefits
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Graz, Wien
With over four million customers, or SIM-card holders, T-Mobile Austria is the nation's second largest mobile phone service provider with a market share of around 32%. The company's heart lies in its 1,300 employees.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 3.1
- Career growth
- 3.2
- Working conditions
- 3.8
- Team culture
- 4.0
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