Job
In this role, you will be the first point of contact for technical inquiries from our partners and customers, handling support requests, developing solution strategies, and coordinating processing with the team.
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Job technologies
Your role in the team
- Together with our support team, you are the first point of contact for our partners and customers regarding technical questions about our product.
- You process and analyze inquiries within the team and find suitable solutions for our customers and partners.
- In online meetings, you collaboratively develop solution strategies for technical challenges with clients and partners.
- You keep track of all support requests and ensure efficient coordination of their processing within the team.
- You, together with the support team, are the communication interface between end users and our product and development team.
Our expectations of you
Qualifications
- You enjoy analyzing and solving problems, and you are interested in further improving our products and processes.
- You enjoy learning new things and take pleasure in tinkering in a technical environment.
- You are confident in your skills with Microsoft 365, especially Word & Excel.
- You have a basic understanding of IT technologies & cloud services.
- English & German are no problem for you.
- You enjoy communicating with people and handle our customers, partners, and team members in a solution-oriented and professional manner.
- You foster a culture of mutual respect, learning, appreciation, personal responsibility, and a strong focus on quality.
What we offer
- Hands-on collaboration in a motivated and friendly team with flat hierarchies and a high degree of personal responsibility.
- Exciting and diverse tasks with a variety of development opportunities.
- Flexible and mobile working.
- Attractive, centrally located office in downtown Vienna with Barista coffee.
- Very pleasant working environment, appreciation, and respectful interaction.
- Many additional benefits, such as climate ticket, training opportunities & more.
- Flexible and family-friendly working hours and models.
- Weekly Pilates and massage.
Benefits
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
Wien
dox42 is a leading software manufacturer that specializes in document automation and data integration. With headquarters in Vienna, Austria, dox42 serves international companies from a broad range of industries.
- 2011
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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