Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € gross/year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for seamless IT support by analyzing issues, performing system installations, and assisting in IT projects while actively working in 1st level support.
Job Technologies
Your role in the team
- You are the first point of contact for all IT-related issues and ensure that the IT systems and workstations of our employees run smoothly.
- With your technical expertise, you analyze and troubleshoot issues, support IT projects, and actively contribute to the further development of our support and service processes.
- 1st level support for Windows- and Linux-based systems, applications, and hardware.
- Installation, maintenance, and support of PCs, notebooks, peripherals, and standard software.
- Administration and support of business applications as well as communication and security systems.
- Support in managing network and server systems (e.g., DHCP, DNS, Active Directory).
- Participation in IT projects and taking on the role of a subject matter expert for specific areas.
- Processing and documentation of tickets as well as maintaining the knowledge database according to ITIL-oriented processes.
- Responsibility for asset management as well as the further development of internal and external IT documentation.
- Support with onboarding and offboarding processes, including user accounts, hardware provisioning, and data management.
- Collaboration with 2nd-level support and external IT service providers to resolve complex issues.
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL or comparable qualification).
Qualifications
- Solid knowledge of Microsoft Windows, Linux, Microsoft 365, as well as common Office and business applications.
- Good knowledge of network technologies and services such as LAN, WLAN, VPN, TCP/IP, DHCP, and DNS.
- Strong service and customer orientation as well as a structured way of working.
- High problem-solving skills, reliability, and resilience.
- Very good German and good English skills, both written and spoken.
Experience
- Several years of professional experience in IT support or IT service desk environment.
- Experience in Active Directory administration as well as basic server environments (Windows/Linux).
- Experience with ticketing or ITSM systems (e.g., Jira Service Management, ServiceNow) and ITIL processes.
- Experience in asset management and in creating or maintaining knowledge bases is an advantage.
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What we offer
- Exciting opportunities to grow professionally and personally - in an international environment.
- Dynamic, collegial, and open to new ideas – together we are shaping the future.
- Flexible working hours, the option for home office, and workation.
- Subsidized cafeteria, fresh fruit and beverages in the office.
- Shuttle bus for convenient arrival, free parking spaces, e-charging stations for cars and motorcycles, bicycle parking with e-bike charging station.
- Occupational physician and psychologist - support for your health.
- All employees benefit from success - together we achieve more.
- Travel eco-friendly and stay fit - with us, you can lease your bike affordably.
- Summer party, Business Run, cool team events - we celebrate our successes together.
- From car wash to wellness day - enjoy many discounts.
- We offer you an attractive annual gross salary starting from €45,000 (plus bonus, collective agreement for the metal industry). Depending on experience, it can also be higher.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
IMS Nanofabrication GmbH
Brunn Am Gebirge, Wien
The IMS Nanofabrication AG is a high-tech company based in Austria that specializes in innovations in lithography and nanotechnology. We have developed a strategically important technology in cooperation with world leaders in the semiconductor industry, which is urgently needed for the manufacture of semiconductor chips of the future.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(2 Reviews)2.3
Workingconditions
2.9Engineering
1.8Career Growth
2.0Culture
2.6
IT Support Mitarbeiter
- Salary
- from 45.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 32.612 € net/year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
