Job
In this role, you take on the technical leadership for a team, coordinate tasks in IT support, optimize processes, and further develop the internal ticketing system. You assist your team in problem-solving and document IT systems.
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Job technologies
Your role in the team
- As a senior team member, you assume technical responsibility for your three colleagues in IT support.
- Coordination of the team and distribution of tasks (load balancing and prioritization of tickets)
- Supporting colleagues in problem-solving and solution-finding
- Content development of the internal ticketing system and optimization of the support process (ITIL)
- Professional development of the team, together with colleagues from IT system and network administration
- Participation in IT projects as well as documentation of IT systems and processes
Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship | technical school | HTL)
Qualifications
- In-depth knowledge in the area of Windows clients and M365
- Knowledge of common ITSM tools is an advantage.
- Very good German skills as well as good English skills
- Class B driver's license
Experience
- Several years of professional experience in IT support or IT administration
What we offer
- 2 days a week
- Full-time (from 38 hours per week)
Benefits
Food & drink
Job locations
More about the recruiting agency
epunkt GmbH is an established recruiting agency specializing in the placement of skilled professionals and executives. It supports companies in filling positions across various industries using modern technologies and active sourcing.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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