Job
In this role, you manage requests and incidents via the ticketing system, perform system reinstallations, and analyze support inquiries to identify issues in collaboration with development.
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Job technologies
Your role in the team
- Request and incident management using a ticketing system, taking into account SLA definitions and processes.
- Analysis, troubleshooting, and assessment of support requests.
- System reinstallation, their configurations, and maintenance work.
- Identification of bugs and logging in collaboration with development.
Our expectations of you
Education
- Solid ICT education (HTL, FH, or university).
Qualifications
- You possess excellent teamwork skills and a high customer orientation.
- Very good knowledge of German and English.
- In-depth knowledge of VoIP (SIP/WebRTC) and communication protocols SIP/RTP/RTCP.
- Secure network knowledge with a focus on VoIP (QoS).
Experience
- Practical experience with Linux systems (Debian).
- Experience with Docker (containerization, orchestration, network and data management).
- Good programming skills with extensive experience (Python).
- Solid AI knowledge and experience with prompts (Gemini, Foundry, Mistral, etc.).
What we offer
- Exciting projects and diverse, responsible tasks at an internationally active technology leader.
- Professional work environment in a modern office in a convenient location.
- Attractive social benefits.
- Friendly team, embedded in an innovative corporate group with outstanding clients.
- A wonderful workplace in close proximity to the U2 and Prater.
- The minimum salary for this position is EUR 3,500.00 gross (full-time basis according to collective agreement).
- Depending on professional experience and qualifications, there is a willingness to offer above-market compensation.
Topics you will work on
Job locations
About your employer
besharp is a cutting-edge manufacturer of communication technologies based on unified communications.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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