Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you manage requests and incidents via the ticketing system, perform system reinstallations, and analyze support inquiries to identify issues in collaboration with development.
Job Technologies
Your role in the team
- Request and incident management using a ticketing system, taking into account SLA definitions and processes.
- Analysis, troubleshooting, and assessment of support requests.
- System reinstallation, their configurations, and maintenance work.
- Identification of bugs and logging in collaboration with development.
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Our expectations of you
Education
- Solid ICT education (HTL, FH, or university).
Qualifications
- You possess excellent teamwork skills and a high customer orientation.
- Very good knowledge of German and English.
- In-depth knowledge of VoIP (SIP/WebRTC) and communication protocols SIP/RTP/RTCP.
- Secure network knowledge with a focus on VoIP (QoS).
Experience
- Practical experience with Linux systems (Debian).
- Experience with Docker (containerization, orchestration, network and data management).
- Good programming skills with extensive experience (Python).
- Solid AI knowledge and experience with prompts (Gemini, Foundry, Mistral, etc.).
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What we offer
- Exciting projects and diverse, responsible tasks at an internationally active technology leader.
- Professional work environment in a modern office in a convenient location.
- Attractive social benefits.
- Friendly team, embedded in an innovative corporate group with outstanding clients.
- A wonderful workplace in close proximity to the U2 and Prater.
- The minimum salary for this position is EUR 3,500.00 gross (full-time basis according to collective agreement).
- Depending on professional experience and qualifications, there is a willingness to offer above-market compensation.
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Topics that you deal with on the job
Job Locations
This is your employer
Be Sharp Kommunikations- und Marketing GmbH
Wien
besharp is a cutting-edge manufacturer of communication technologies based on unified communications.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Professional Services Support Staff
- Salary
- from 3.500 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.461 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
