Job
- Level
- Junior
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers and partners with the configuration, implementation, and troubleshooting of Barracuda security solutions across various communication channels and technology areas.
Job Technologies
Your role in the team
- Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
- Assist our partners and customers with configuration, implementations and troubleshooting.
- Communicate, assist and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.
- Technical support for Barracuda security solutions via phone, email, chat, or remote access.
- Support our partners and clients with configuration, implementation, and troubleshooting.
- Communication, support, and protection of our clients' and partners' IT infrastructure.
- Support for our network, client/server, Linux/Windows/MacOS, storage, email, and web products.
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Our expectations of you
Education
- Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).
- Completed education with a focus on IT (apprenticeship, technical school, HTL, university of applied sciences, university).
Qualifications
- Strong troubleshooting/problem resolution skills.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
- Strong troubleshooting and problem-solving skills.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of Public Cloud, VPN, Virtualization, IoT, Microsoft 365, and Web Technologies is advantageous.
Experience
- Ideally experience in technical support.
- Ideally, experience in technical support.
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What we offer
- A team where you can voice your opinion, make an impact, and where you and your experience are valued.
- Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualification.
- A team where you can express your opinion, have an influence, and where you and your experiences are valued.
- Internal mobility - there are opportunities for cross-departmental training and the chance to take the next step in your career within Barracuda.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualifications.
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Benefits
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Barracuda Networks AG
Innsbruck, Wien
Barracuda Networks Inc. provides industry-leading solutions in the areas of content and network security, application delivery, data storage, protection and disaster recovery. Over 150,000 organizations worldwide rely on our products for their critical business needs - because we're experts at delivering world-class performance and uncompromising quality.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Engineering
3.4Career Growth
0.0Culture
0.0Workingconditions
5.0
Technical Support Representative
- Salary
- from 37.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 27.789 € net/Year
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
