Job
In this role, you assist employees in 1st and 2nd level IT support, handle service requests, install hardware, and support software solutions like Microsoft 365, while actively contributing to digitization processes.
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Job technologies
Your role in the team
- Supporting our employees with 1st- and 2nd-level IT support.
- Logging, analysis, prioritization, and handling of incidents and service requests.
- Handling inquiries via self-ticketing, email, and phone.
- Active support in expanding self-service and self-ticketing.
- Installation and support of hardware (laptops, printers, monitors, etc.).
- Maintenance and support of software solutions (e.g., Microsoft 365, internal applications).
- Setup and maintenance of IT workstations, as well as issuing, configuring, and supporting mobile devices (iPhones, iPads, etc.).
- Contribute to the further development of support processes and helpdesk structures.
Our expectations of you
Education
- Completed IT training (apprenticeship, technical college, university of applied sciences) or equivalent professional experience.
Qualifications
- Good knowledge of IT basics (operating systems, hardware, Microsoft 365, etc.).
- Structured, solution-oriented, and self-reliant approach to work.
- Interest in modern IT support approaches (self-service, automation, digitalization).
- Strong service and customer orientation, excellent communication skills, and the ability to work well in a team.
- Very good German language skills.
What we offer
- Modern IT helpdesk focused on self-service and digitalization, with the opportunity to actively shape processes.
- A work environment where ideas can be shared and put into action.
- Onboarding concept and ongoing opportunities for professional and personal development.
- Work-life balance thanks to flexible working hours under a flexitime model and the option to work from home.
- A collegial, team-oriented corporate culture at a large, innovative financial services group.
- Workplace health promotion (including the Wüstenrot Sports Club, health days and an occupational physician), as well as numerous company benefits such as discounts at local retailers and on services, voluntary contributions to the pension fund, bicycle leasing and much more.
- We offer an annual gross salary starting at €35,000 (IT collective agreement), as well as attractive additional benefits.
- The actual salary will be agreed based on your experience and qualifications.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Job locations
About your employer
Salzburg
Our world is driven by top-quality IT products. The team at Wüstenrot Datenservice GmbH provides essential services that support the Wüstenrot Gruppe in Austria and neighboring countries as they offer outstanding products to their customers.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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