Job
In this role, you will be the point of contact for IT and facilities matters, handle tickets, manage cloud environments, and perform software administrations while providing remote IT support.
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Job technologies
Your role in the team
- The IT Engineer serves as a remote support expert for global requests.
- This role is the local go-to person for all IT and facilities matters, including coordinating IT support with different departments.
- Resolve global IT tickets across Tier 1 and Tier 2.
- Active Directory, Azure Cloud Ops, and AWS administration.
- Endpoint management using JAMF for Mac and Intune for Windows.
- Okta admin for SSO and MFA.
- Google Workspace and Slack app admin.
- Atlassian (JIRA and Confluence) duties as assigned.
- Documentation of SOPs and workflows and keeping knowledge up to date in Confluence and Google Docs.
- Manage onsite IT inventory (laptops, peripherals, security, tracking).
- Handle warranty repairs & vendor coordination.
- Provision new devices (setup, configuration, deployment).
- Manage asset collection for exit cases and perform secure data wiping.
- Provide remote IT support.
- Act as the point of contact for internet/network issues; coordinate with the vendor.
- This role requires working from the Vienna office three days a week, with travel to the London office as needed.
- Duties as assigned.
Our expectations of you
Education
- Bachelor's degree or equivalent experience.
Qualifications
- Core technical skills: troubleshooting systems, IT hardware, SaaS/cloud environments, installed software.
- Relevant tools: Google Workspace, Slack, JIRA, Confluence, Active Directory, JAMF, Intune, Azure Cloud, AWS Cloud, Okta.
- Communication skills: must have a can-do attitude, be hands-on and action-oriented, and be focused on delivery.
- Written and verbal communication skills are key.
Experience
- At least 3+ years of experience in IT.
What we offer
- We offer an annual full-time salary (38.5-hour week) of at least EUR 57,000 gross, with the possibility of a higher salary depending on qualifications and experience.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Wien, Linz
At the forefront of computer vision technology for document verification, Jumio is the leading name in validating passports, driver's licenses, credit cards and other documents. Our innovative photo-verification system allows customers to take pictures of their documents with a webcam or mobile phone camera and then instantly confirms their validity - making us the only company offering this service globally. Thanks to our cutting-edge technology, some of the world's most well-known internet companies such as Airbnb, Mr Green , fab.com Travelocity and Pokerstars rely on Jumio for secure document verification.
- English
- Startup
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 3.2
- Team culture
- 0.0
- Career growth
- 0.0
- Working conditions
- 0.0
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