Job
In this role, you analyze customer feedback and digital usage data to derive actionable opportunities for products and services. You structure requirements and support product development with well-founded KPIs and reports.
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Your role in the team
- You analyze quantitative and qualitative data from Voice of the Customer data, research findings, and digital usage data, combining diverse insights to build a well-founded picture of our customer experience.
- You identify patterns, connections, and potential, question their underlying causes, and derive concrete opportunities and areas for action for our products and services.
- You translate identified opportunities into concrete business questions, gather the relevant requirements, and analyze them from both the customer and business perspectives.
- You structure and clarify requirements together with the team, preparing them so that product managers can assess and prioritize them and incorporate them into further product development.
- You further develop KPIs, analyses, and reports, creating a transparent basis for evaluating opportunities, supporting decisions, and monitoring the impact of implemented measures.
Our expectations of you
Qualifications
- Strong analytical and conceptual thinking skills, as well as the ability to understand not only individual metrics but also the relationships between them and the underlying logic.
- Strong initiative, a solution-oriented mindset and the ability to get things done, as well as excellent communication and presentation skills.
- Very good written and spoken German and English skills.
Experience
- Experience in data analysis, reporting, or research, as well as a good understanding of how data can be turned into relevant insights and areas for action.
- Experience structuring and clarifying requirements and questions, and developing them further in collaboration with a range of stakeholders.
What we offer
- Compensation based on experience and qualifications, but at least €56,100 (gross annual salary, all-in).
Benefits
Topics you will work on
Job locations
About your employer
Wien
We are a modern logistics company with highly-advanced infrastructure and numerous digital offerings and services. We transport letters, advertising mailings, and packages; we provide both analogue and digital advertising, e-commerce, business process solutions, and also banking and telecommunications services at our post office locations.
- 250+ Employees
- 1999
- German
- Established Company
- Hybrid, Onsite
- Logistics, Transportation
Employer reviews
- Engineering
- 3.2
- Working conditions
- 4.3
- Career growth
- 4.0
- Team culture
- 3.9
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