Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € gross/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for users in 1st and 2nd level support, resolving hardware and software issues while conducting maintenance and service activities both on-site and remotely.
Job Technologies
Your role in the team
- You are the direct contact for our users in 1st and 2nd level support – in person, by phone, or remotely.
- In this role, you identify, analyze, and resolve hardware and software issues – quickly, systematically, and sustainably.
- The focus of your work is on maintenance and service operations – both on-site and remotely.
- You work closely with the 3rd Level Support and ensure a smooth flow of information.
- Through your proximity to our users, you contribute daily to the high satisfaction and availability of our IT services.
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Our expectations of you
Education
- You have completed an IT apprenticeship, technical college, or a comparable qualification.
Qualifications
- Active Directory, Windows Desktop, Office & MS Exchange are part of your daily routine.
- You score with solution orientation, service mentality, and technical understanding – equally among colleagues and clients.
- Your strengths include strong communication skills, meticulous work approach, and a high degree of self-responsibility.
- You have very good German skills as well as good English skills.
Experience
- Several years of experience in a similar position is a plus – but not a must.
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What we offer
- More than just a job.
- Regular employee events such as LAN parties, ski weekends & co.
- Dual bonus model for individual and team-based achievements.
- Free coffee & fresh fruit daily – energy for you and your code.
- Personalized training and development programs.
- You culture, flat hierarchies & collegial cooperation.
- Latest devices & modern office equipment.
- Massage options for relaxation in between.
- Affordable canteen in Wels, Marchtrenk & Leonding.
- Free ice cream when the thermometer rises above 30 °C.
- Flexible working through home office options.
- Holiday care for the little ones – so you can stay focused.
- Parking at all locations & good public transport connections.
- ... and much more that welcomes you to our team.
- We are legally obliged to point out that for this position, based on a full-time employment, a collective agreement minimum salary of EUR 2,473.00 gross per month applies, but we explicitly indicate our willingness to pay above this amount depending on qualifications and experience.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
Mann & Mouse IT-Services GmbH
Wels, Linz
We are a successful and rapidly-growing company in the IT outsourcing industry, serving prominent clients from industries and businesses all over.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk Support Engineer
- Salary
- from 2.473 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.888 € net/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
