Job
In this role, you coordinate all incoming support tickets, prioritize customer inquiries according to SLA guidelines, communicate professionally with customers, and support process optimizations.
Your role in the team
- Central coordination and management of all incoming support tickets in an international environment
- Structured prioritization and classification of customer requests in accordance with Service Level Agreements (SLAs) and escalation guidelines
- Monitoring of open tickets, including proactive follow-up through to sustainable resolution – in close collaboration with 1st-, 2nd-, and 3rd-Level Support
- Ensuring transparent and professional communication with customers (status, progress, resolution time)
- Analysis of recurring issues and derivation of optimization measures
- Contribution to KPI reporting and the continuous improvement of our service processes
Our expectations of you
Qualifications
- Completed technical or commercial education (e.g., HTL, apprenticeship or equivalent qualification) and several years of experience in support, helpdesk, or service environments
- Experience working with ticketing and CRM systems
- Highly structured, organized, and self-reliant working style
- Basic technical understanding of software, networks, or automation is an advantage
- Strong customer orientation and professional communication skills
- Excellent German and English skills, both written and spoken
Benefits
Food & drink
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Neukirchen Bei Lambach, Vorchdorf, Linz
We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.
- 250+ Employees
- 2017
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.1
- Engineering
- 3.9
- Career growth
- 4.5
- Working conditions
- 4.7
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