Job
- Level
- Experienced
- Location
- Neukirchen bei Lambach
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.155 € gross/month
Job Summary
In this role, you coordinate all incoming support tickets, prioritize customer inquiries according to SLA guidelines, communicate professionally with customers, and support process optimizations.
Your role in the team
- Central coordination and management of all incoming support tickets in an international environment
- Structured prioritization and classification of customer requests in accordance with Service Level Agreements (SLAs) and escalation guidelines
- Monitoring of open tickets, including proactive follow-up through to sustainable resolution – in close collaboration with 1st-, 2nd-, and 3rd-Level Support
- Ensuring transparent and professional communication with customers (status, progress, resolution time)
- Analysis of recurring issues and derivation of optimization measures
- Contribution to KPI reporting and the continuous improvement of our service processes
Our expectations of you
Qualifications
- Completed technical or commercial education (e.g., HTL, apprenticeship or equivalent qualification) and several years of experience in support, helpdesk, or service environments
- Experience working with ticketing and CRM systems
- Highly structured, organized, and self-reliant working style
- Basic technical understanding of software, networks, or automation is an advantage
- Strong customer orientation and professional communication skills
- Excellent German and English skills, both written and spoken
Benefits
Food & Drink
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
AGILOX Services GmbH
Neukirchen Bei Lambach, Vorchdorf, Linz
We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2017
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Engineering
3.9Career Growth
4.5Culture
4.1Workingconditions
4.7
Ticket & Incident Manager Service Desk
- Salary
- from 3.155 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.263 € net/month
- Location
- Neukirchen bei Lambach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders