Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month Full-time basis
- Location
- Leonding
- Working Model
- Onsite
Job Summary
You analyze technical issues, process support tickets, train customers, and communicate with developers to identify errors and provide solutions while keeping the knowledge base up to date.
Job Technologies
Your role in the team
- You are our voice and our ear – you assist our customers with all technical questions via phone and written communication.
- You analyze technical problems, identify causes, pass on solutions, and serve as the link between our clients and the development team.
- Training sessions? No problem – you explain clearly, sympathetically, and patiently how OFFISY works.
- You create clear bug reports that allow our developers to immediately identify where the error is.
- You handle support tickets from the 1st level, prioritize them, and process them efficiently and solution-oriented.
- You keep our knowledge database up to date so that the entire team benefits from your expertise.
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Responsibility Distribution
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Education
- Career changers with 2 to 4 years of professional experience in IT or completed IT-specific training (apprenticeship, HTL, university/college).
Qualifications
- You possess a quick grasp of concepts, think analytically, and solve even tricky problems with calmness and structure.
- You present yourself professionally and friendly – even when things get stressful.
- Knowledge in the medical field is a plus, but not a must – we will teach you everything you need to know.
- You are familiar with IT systems (Windows, macOS, Linux), networks, peripherals (e.g., printers), and browsers.
- You have already worked with tools such as Jira, Youtrack, Sentry, or GitLab.
- You understand how to read log files and identify sources of errors.
- German at C1 level is a must – clear, precise communication is our top priority.
Experience
- You already have experience in IT support or customer service – ideally in 2nd level support.
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Benefits
Food & Drink
Job Locations
Location Leonding
Kornstraße 7a
4060 Leonding
Austria
Topics that you deal with on the job
This is your employer
Offisy GmbH
Leonding
Offisy's mission is to help service providers minimize administrative overhead, connect with each other better, and attract new customers online. Customers can search for and book appointments with trusted service providers around the clock, or take advantage of virtual counseling services. We also offer a cost-effective product that is flexible enough to adapt to work processes and company size, making it ideal for small businesses.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2014
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
2nd Level Application Support
- Salary
- from 3.000 € Gross/Month Full-time basis
- Location
- Leonding
- Working Model
- Onsite
- Easy Apply
- Easy Apply
