Job
In this role, you assist colleagues with IT support for PCs, tablets, and smartphones by installing, configuring, and maintaining hardware and software while handling 1st-level support queries.
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Your role in the team
- You want to reliably support colleagues with IT questions and bring technical interest, analytical thinking, and a service-oriented approach.
- In this role, you ensure that IT systems and digital applications can be used smoothly in everyday work.
- IT support for PC, tablet, notebook, printer, and smartphone.
- Installation, configuration, and maintenance of hardware and software.
- Independent handling of 1st-level support requests including error analysis.
- User management and access control.
- Support for internal employees via ticket, email, phone, and in person.
Our expectations of you
Education
- Completed technical education with a focus on computer science, e.g., HTL, vocational school, or apprenticeship.
Qualifications
- ITIL Foundation certification preferred.
- Analytical, service-oriented, and eager-to-learn personality who actively follows IT trends and market developments.
- Reliable, flexible, and proactive work approach as well as enjoyment of a dynamic work environment.
Experience
- First experience in 1st-level support or helpdesk is an advantage.
What we offer
- Comprehensive and structured onboarding for 6 months conducted by experienced colleagues.
- With us, you develop professionally and personally during working hours.
- Ergonomic workplace and modern infrastructure that leaves nothing to be desired.
- Work-life balance with flexible working hours models.
- Strong together - joint events from ski day to summer festival.
- The gross annual salary ranges, depending on qualifications and experience, between 45,000 and 60,000 euros on a full-time basis.
- Your personal and professional development enables salary adjustments.
Benefits
Work-Life-Integration
Job locations
About your employer
Graz, Feldkirch, Salzburg, Wien, Linz
With over 24,700 employees working in 1,955 bank branches, Raiffeisen is the largest banking group in the country.
- 1905
- English
- Established Company
- Full Remote, Hybrid, Onsite
- Banking, Finance, Insurance
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