Job
- Level
- Experienced
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € gross/month
Job Summary
In this role, you provide technical support for internal systems, analyze requirements, manage key users, prioritize support requests, and configure tools to optimize operational processes.
Job Technologies
Your role in the team
- Technical support for internal systems such as WAMAS Maintenance Center (CMMS), CS-Portal, and Resource Planning Tool (RPT).
- Gathering, analyzing, and documenting requirements in the area of CMMS, Resource Planning Tool (RPT).
- Setup and management of asset, work schedule, and spare parts management as well as resource maintenance.
- Prioritization and processing of support requests at 1st and 2nd level.
- Support, management, and training of key users and end users.
- Documentation of recurring support solutions for knowledge retention.
- Support with tool configuration and system maintenance.
- Customer presentations to showcase new features and solutions.
- Performing mapping tasks between different systems and data sources.
- Close collaboration with specialist departments and IT to further develop the tools.
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Our expectations of you
Education
- Completed technical education in the field of software, automation engineering, mechatronics, or similar (apprenticeship, HTL, FH, or similar).
Qualifications
- Responsible, structured way of working and high problem-solving skills.
- Ability to prioritize multiple requests and tasks in parallel.
- Knowledge in handling tools such as CMMS, ERP systems, and/or personnel planning tools.
- Excellent spoken and written skills in German and English.
- Strong communication and teamwork skills.
- Willingness to travel (max. 10%).
Experience
- First professional experience.
- Professional experience in tool support or technical customer service is highly advantageous.
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What we offer
- Possible start date: immediately.
- We offer a minimum gross monthly starting salary of €3,000.00 on a full-time basis (38.5 hours per week) for this position.
- The actual salary is calculated based on previous work experience, qualifications, professional experience, and the collective agreement.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🙅♂️No All-In Contracts
- 🍼Day Care for Kids
- 🕺No Dresscode
Health, Fitness & Fun
- 🙂Health Care Benefits
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🚲Bicycle Parking Space
- 👨🏻🎓Mentor Program
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
SSI Schäfer IT Solutions GmbH
Friesach Bei Graz, Graz, Wels
More than 1100 IT experts from all over the world – including about half of them working for SSI Schäfer Solutions in the greater Graz area – combine software and hardware to create high-performance applications.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1986
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication, Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(4 Reviews)4.5
Workingconditions
4.7Engineering
4.2Culture
4.6Career Growth
4.6
Field Service Support Manager
- Salary
- from 3.000 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.174 € net/month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply