Job
In this role, you provide technical support for internal systems, analyze requirements, manage key users, prioritize support requests, and configure tools to optimize operational processes.
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Job technologies
Your role in the team
- Technical support for internal systems such as WAMAS Maintenance Center (CMMS), CS-Portal, and Resource Planning Tool (RPT).
- Gathering, analyzing, and documenting requirements in the area of CMMS, Resource Planning Tool (RPT).
- Setup and management of asset, work schedule, and spare parts management as well as resource maintenance.
- Prioritization and processing of support requests at 1st and 2nd level.
- Support, management, and training of key users and end users.
- Documentation of recurring support solutions for knowledge retention.
- Support with tool configuration and system maintenance.
- Customer presentations to showcase new features and solutions.
- Performing mapping tasks between different systems and data sources.
- Close collaboration with specialist departments and IT to further develop the tools.
Our expectations of you
Education
- Completed technical education in the field of software, automation engineering, mechatronics, or similar (apprenticeship, HTL, FH, or similar).
Qualifications
- Responsible, structured way of working and high problem-solving skills.
- Ability to prioritize multiple requests and tasks in parallel.
- Knowledge in handling tools such as CMMS, ERP systems, and/or personnel planning tools.
- Excellent spoken and written skills in German and English.
- Strong communication and teamwork skills.
- Willingness to travel (max. 10%).
Experience
- First professional experience.
- Professional experience in tool support or technical customer service is highly advantageous.
What we offer
- Possible start date: immediately.
- We offer a minimum gross monthly starting salary of €3,000.00 on a full-time basis (38.5 hours per week) for this position.
- The actual salary is calculated based on previous work experience, qualifications, professional experience, and the collective agreement.
Benefits
Food & drink
Topics you will work on
Job locations
About your employer
Friesach Bei Graz, Graz, Wels
More than 1100 IT experts from all over the world – including about half of them working for SSI Schäfer Solutions in the greater Graz area – combine software and hardware to create high-performance applications.
- 250+ Employees
- 1986
- German, English
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication · Logistics, Transportation
Employer reviews
- Working conditions
- 4.8
- Engineering
- 4.3
- Team culture
- 4.7
- Career growth
- 4.7
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