Job
In this role, you will handle IT requests via phone, email, and ticketing system, resolve software and hardware issues in 2nd level support, and manage user accounts in Microsoft 365 and Active Directory.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Receiving and handling IT requests and incidents via phone, email, and ticketing system.
- Analysis and resolution of hardware and software issues in 2nd-level support – remotely or directly on site.
- Setup and maintenance of workstation systems, notebooks, printers, and mobile devices, including updates and rollouts.
- Management of user accounts in Active Directory and Microsoft 365.
- Support with IT projects related to infrastructure, hardware, or system migrations.
- Documenting solutions in the ticketing system to ensure knowledge sharing.
Our expectations of you
Education
- Completed IT-related education (e.g. technical college or apprenticeship) or equivalent experience.
Qualifications
- Enthusiasm for technology, Windows systems, and modern IT tools.
- Good IT skills, including Active Directory, VPN, RDP, etc.
- Strong troubleshooting skills and practical aptitude.
- A friendly demeanor and a genuine enjoyment of interacting with people.
- Independent and solution-oriented approach to work.
- Very good command of German, both spoken and written.
Experience
- 1–2 years of initial practical experience in IT support or a service desk required.
- An advantage: Initial experience in mobile device management (MDM).
What we offer
- A responsible role with opportunities for future growth awaits you.
- The annual gross salary offered is at least EUR 36,120. A higher salary may be offered depending on relevant work experience and qualifications.
Benefits
Job locations
About your employer
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
- 250+ Employees
- 1993
- Established Company
- Onsite, Hybrid, Full Remote
- Trade · Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
End-to-End Development:You accompany exciting software projects from the initial requirements analysis through implementation (e.g., with Spring Boot) to successful deployment. Microservices & Architecture:You design and develop robust, highly scalable...
We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions. To expand our team, we are looking for one IT Technician / IT...