Job
In this role, you will focus on supporting international customers in critical security areas, influencing system integration, performing error analyses, and ensuring 1st & 2nd level support.
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Your role in the team
- We are expanding our team and are looking for a dedicated IT Service Engineer to support our international clients in the security-critical sector.
- These are maintained through remote support as part of service contracts, as well as on-site when needed.
- During an individual onboarding phase, you will be optimally prepared for your new areas of responsibility.
- 1st & 2nd Level Support.
- Hardware- and software-related system integration at the customer's site.
- Maintenance and repair of our systems.
- Independent fault analysis and troubleshooting.
- Fulfillment of the agreed Service-Level Agreements (SLAs).
Our expectations of you
Education
- Technical education with a focus on computer science.
Qualifications
- Communicative, positive attitude towards new tasks.
- Solution-oriented thinking, customer and service orientation.
- Knowledge in the field of telecommunications (VoIP) is an advantage.
- A high degree of independence and team orientation.
- Good knowledge of German and English.
- Willingness to travel.
- Driver's license B.
What we offer
- Excellent working environment and dedicated team.
- Growth-oriented company.
- Flexible working hours.
- Full-time employment.
- Good development and career advancement opportunities.
- Attractive and modern workplace (close to subway).
- An attractive package of additional benefits (> €2,000 per employee/year).
- Salary of at least €3,100 gross/month according to KV-IT.
- Overpayment depending on experience and qualifications.
Benefits
Work-Life-Integration
Job locations
About your employer
At Voxtronic, we specialize in developing security-related products and solutions for the telecommunications industry, as well as automating telecommunication processes. In collaboration with our clients, we use innovative technologies and hardware systems to create cutting-edge solutions across all areas of information and telecommunications technology.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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