Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.658 € gross/year
Job Summary
In this role, you handle IT incidents and requests in 1st Level Support, document solutions in the ITSM tool, and assist with Office365 and basic Windows and Active Directory issues in the Service Desk.
Job Technologies
Your role in the team
- ITIL-compliant acceptance and processing of incidents and standard service requests in 1st level support
- Documentation in the ITSM ticket tool
- Participation in a service desk team of approximately 15 members, operating in shifts (7x24) for our clients.
- Solution competence in the area of Office365, Print and File Services & User Management
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Our expectations of you
Education
- completed IT apprenticeship (e.g., relevant vocational qualification, HTL....)
Qualifications
- Microsoft Products
- Windows 10 Client Administration
- Windows Server (Basic Knowledge)
- Active Directory
- Support with typical desktop application topics
- e.g., Google Chrome, Adobe Acrobat, 7zip, Antivirus software, etc.
- Willingness to work in shifts
- excellent German skills, solid English skills (our service languages)
- Willingness to further training (custom applications)
- high service orientation, communicative, team player
Experience
- 2-3 years of experience in a comparable position
- Good knowledge or experience with the following technologies (the more, the better):
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What we offer
- Collaboration within a dynamic and highly professional team of specialists
- Challenging, exciting activity
- Remote work possible after onboarding
- Full-time employment (38.5 hours per week)
- Open team culture and flexibility
- Internal development opportunities in an international environment
- Training and Development
- The annual minimum salary according to the collective agreement is € 35,658 based on full-time employment plus shift allowance. Any potential overpayment depends on your qualifications and training.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
AtosIEviden
Wien, Klagenfurt, Graz, Innsbruck, Neutal, Ternitz, Salzburg, München, Wien, Wien, Leonding, Leonding, Linz, Linz, Tübingen, Ingolstadt, Stuttgart, Pforzheim, Karlsruhe, Saarbrücken, Mannheim, Fürth, Frankfurt Am Main, Wiesbaden, Köln, Düsseldorf, Kassel, Leipzig, Essen, Paderborn, Holzminden, Hannover – Laatzen, Berlin, Berlin, Meppen, Bremen, Hamburg
Atos is a leader in Infrastructure & Data Management, Business & Platform Solutions, Big Data & Security, Unified Communication & Collaboration Transactional & Payment Services and Cloud Computing.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2011
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Industry, Production, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(3 Reviews)Engineering
3.7Culture
4.5Career Growth
3.8Workingconditions
4.0
1st & 2nd level support service desk
- Salary
- from 35.658 € gross/yearEstimated net salary based on the gross salary in the job ad.from 27.228 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
