Job
In this role, you lead a team, drive improvements in service management processes, ensure high service quality, monitor KPIs, and collaborate closely with stakeholders.
This listing has been machine translated. Show original
Your role in the team
- Leading and developing a team—both professionally and personally
- Supporting employees through targeted people development and regular coaching
- Ensuring a high level of service quality in ongoing operations
- Operational management of the team, including resource and capacity management
- Management and monitoring of relevant KPIs to ensure target achievement and service performance
- Responsibility for implementing and continuously improving service management processes, particularly in the areas of incident, change, and problem management
- Ensuring consistent process application and high-quality implementation of defined standards
- Close, trust-based collaboration with internal teams, stakeholders, and management to ensure shared goals are achieved.
- Regular travel to the headquarters in Wels
Our expectations of you
Qualifications
- Technical understanding in the field of IT Infrastructure / Enterprise Solutions
- Ability to lead teams successfully, both operationally and interpersonally
- Structured and solution-oriented approach to work
- An eye for numbers, quality, and employee development
- Strong communication skills, empathy, and decision-making ability
- Strong command of German
Experience
- Extensive experience in a leadership role in the IT sector
- Experience in service management and understanding of relevant ITIL processes
What we offer
- The gross salary is based on the collective agreement and ranges from €5,000 to €6,300.
- A salary adjustment is envisaged depending on qualifications and professional experience.
Benefits
Higher take-home pay
Food & drink
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Klagenfurt Am Wörthersee, Graz, Salzburg, St. Peter In Der Au, Wels, Wien
Our company provides expert consultation, software development, and operational management for information systems in the health care and social services industries—from large hospitals to smaller organizations.
- Established Company
- Hybrid, Onsite
- Healthcare, Social Sector · Internet, IT, Telecommunication
Employer reviews
- Career growth
- 4.2
- Working conditions
- 4.0
- Team culture
- 3.9
- Engineering
- 3.6
More jobs
These jobs might also interest you
We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions. To expand our team, we are looking for one IT Technician / IT...
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
End-to-End Development:You accompany exciting software projects from the initial requirements analysis through implementation (e.g., with Spring Boot) to successful deployment. Microservices & Architecture:You design and develop robust, highly scalable...
