Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Freelancer
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Independent handling of 1st and 2nd level support requests for internal users.
- Independent execution of onboarding new users (hardware, software, access, permissions).
- Proactive handling and documentation of tickets in the ticket system ServiceNow.
- Coordination and alignment with external service providers.
- Application and adherence to ITIL-based processes in Incident, Problem, and Service Management.
- Independent participation in internal IT projects, particularly during the Windows 11 rollout.
- Support and administration of Windows-based workstations and standard applications.
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Our expectations of you
Qualifications
- Very good knowledge in handling Windows 10/11.
- Proficient in ITIL processes (preferably ITIL certification).
- Independent, structured, and solution-oriented way of working.
- Strong service and communication skills.
- Very good German skills, good English skills are an advantage.
Experience
- Several years of experience in IT support (1st & 2nd level).
- Experience with ServiceNow or comparable ticket systems.
- Experience in collaborating with external IT service providers.
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Job Locations
Location Vienna
Austria
This is your employer
Aristo Pharma Gmbh
Wir sind das dynamische, österreichische Vertriebsteam von Aristo Pharma. Neben Generika sind wir auf Arzneimittel in den Bereichen der Neurologie, Psychiatrie und Urologie spezialisiert.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Pharmaceutical Sector, Chemical Industry, Biotech
Freelance IT Support
- Location
- Vienna
- Working Model
- Hybrid, Onsite
