Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.061 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you lead Service Management, develop effective processes, control the service value stream, and coach Service Owners for continuous improvement and high service quality.
Job Technologies
Your role in the team
- Leadership responsibility at Wiener Stadtwerke Group means making clear decisions, leveraging diversity as a strength, and viewing change as an opportunity for further development.
- Through open communication and responsible resource management, you achieve sustainable results for long-term success.
- Establishment, leadership, and further development of the Service Management group, including roles, working methods, and competency development.
- Overall responsibility for the Service Management operating model as well as end-to-end control of the Service Value Stream - from demand/requirements through Service Transition to operations and continuous improvement.
- Leadership and empowerment of Service Owners / Service Delivery Managers: goal clarity, coaching, prioritization, quality standards, and regular reviews.
- Central SLA & Service Reporting.
- Definition of quality criteria, experience measurement, derivation and tracking of improvements.
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Our expectations of you
Education
- Completed education (HTL, FH, university), ideally with a focus on IT, Business Informatics, Service Management, or a comparable field.
Qualifications
- Very good understanding of ITSM / ITIL processes - especially Problem, Change, Transition/Release, Continual Improvement, and Service Reporting.
- High service and customer orientation, structured working style, decisiveness, and strong communication skills.
- The desire to make Vienna climate-ready for the future together with the Wiener Stadtwerke Group.
Experience
- Extensive professional and leadership experience in IT Service Management, IT Operations, or Service Delivery.
- Experience in establishing or further developing service structures (Service Owner model, SLAs, KPIs, reviews, service catalogs) is advantageous.
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What we offer
- For this position, we offer a minimum gross monthly salary of EUR 4,061.00 on a full-time basis, depending on qualifications and professional experience, as well as a willingness to pay above this amount.
- Offices as a space for ideas and for unleashing one's own potential.
- Social entirely without media - celebrating at diverse employee events such as Business Run, Summer Festival, and more.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Workingconditions
4.1Culture
4.4Engineering
3.6Career Growth
4.5
Group Leader IT Service Management
- Salary
- from 4.061 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
