Job
In this role, you will guide customers through the entire support process, resolve technical issues in 1st level support via live chat, phone, or email, and train new users on how to use our software effectively.
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Your role in the team
- You don't have to be an IT genius or memorize Linux.
- If you enjoy working with people, are technically curious, and like helping others solve problems, then you are in the right place.
- We are looking for someone who not only answers inquiries but also accompanies clients from the very beginning – from the first login to confident use of the software solution.
- You are the first point of contact for clients with questions regarding the software.
- You provide 1st level support via live chat, phone, or email.
- You resolve simple technical issues yourself and know when specialists need to take over.
- You train new clients and show them how to use the software effectively.
- With your friendly manner, you ensure that problems turn into positive customer experiences.
Our expectations of you
Qualifications
- You enjoy working with people and explaining things clearly.
- Computer and software development don't scare you - on the contrary, you enjoy trying new things.
- You work in a structured manner, independently, reliable, and keep an overview even when multiple requests come in simultaneously.
- You speak German at least at C1 level and can also communicate well in English.
Experience
- First experience in support, customer service, or IT is cool but not a must.
What we offer
- You will be taught everything here.
- A team that sticks together.
- Long-term instead of short-term.
- Development included.
- Work that is fun.
- Flexible working hours, modern equipment, and an environment where you enjoy coming to work.
Benefits
Food & drink
Job locations
More about the recruiting agency
epunkt GmbH is an established recruiting agency specializing in the placement of skilled professionals and executives. It supports companies in filling positions across various industries using modern technologies and active sourcing.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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