Job
In this role, you will assist end users with IT issues related to Windows and Apple devices, manage phone and conferencing systems, and handle documentation and onboarding for new employees.
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Your role in the team
- Trayport is currently looking for a Desktop Support Administrator to join our team in Vienna. Working alongside an IT Systems Administrator based in Vienna, you will be the first point of contact for any on-site IT issues that may arise, triaging and escalating issues as and when needed.
- This is a key role in supporting the business, internal users and maintaining our internal IT systems and requires someone who can work independently whilst following processes, as well as being part of a wider global team.
- Providing end user support for Windows and Apple devices, and for other managed devices like iOS and Android smartphones.
- Maintain phone systems, room conferencing systems, printers and scanners, support in local access system maintenance.
- Triage and processing of in-office and remote user requests, escalating if beyond the scope of your role and/or knowledge.
- Identify, log and resolve technical problems with software applications or local network systems.
- Triage, Troubleshooting and Resolution of User Issues & Incidents, and Escalating Where Deeper Knowledge and/or Experience Is Needed.
- Documentation for local users, guidelines and manuals for employees.
- Ability to follow processes and procedures.
- Verantwortung für den Onboarding- und Offboarding-Prozess für Neueintritte und Austritte, einschließlich Einführungsveranstaltungen.
- Processing software renewals.
- Asset management & disposal.
- Patching & vulnerability management on user devices.
Our expectations of you
Qualifications
- Ability to coordinate multiple tasks, respond to changing priorities and react to short deadlines.
- Knowledge of Windows and Mac MDM systems.
- Ability to follow processes and guides to resolve common issues.
- An appetite for learning, problem solving and skills development is essential.
Experience
- Experience using PDQ and MDT is desirable.
- 1-2 years experience in IT.
What we offer
- According to the collective agreement, the minimum salary for this position is €36,000.00.
- However, we are willing to pay more based on experience and qualifications.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Since 1999, VisoTech has been providing innovative software solutions for visualizing, automating, and optimizing energy business processes. With the autoTRADER – an integral part of the company's own development initiative "Periotheus" –Visotech is a market leader in automated intraday electricity trading. Furthermore, for many years now Visotech has been a leading supplier of ETRM software products in Austria, and is renowned for its expertise in energy logistics systems. Some well-known companies that are among our customers include STEAG, VERBUND Rosneft , OMV etc
- 1999
- Established Company
- Onsite
- Banking, Finance, Insurance · Internet, IT, Telecommunication
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