Desktop Support Engineer

Your role in the team

Our expectations of you

Qualifications

• Handling Different PC Operating Systems (Windows 7/8 and 10).
• Performing hardware and software installation (understanding of deployment tools like SCCM).
• Basic knowledge of SOE and group policies.
• Printer support.
• Good knowledge of MS Office tools installation & troubleshooting.
• Excellent customer service and people skills.
• Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
• Excellent end-user computing skills.
• Good knowledge of infrastructure support.
• Strong analytical and problem-solving capabilities.
• Well-organized and extremely detail-oriented.
• Strong customer service ethic and excellent communication skills, both oral and written.
• Passionate about delivering quality, no matter what you are doing.
• Can work both independently and in a collaborative team-oriented environment.
• A self-starter, motivated to push the limits and think outside the box.
• Vorliebe für Lösungen, die einfach, elegant und effektiv sind.
• Ability to work with and maintain confidential information.
• Language Proficiency: German, English, or Austrian Native.
• In-depth knowledge of: Windows OS (e.g., XP, Vista, Windows 7, 10), Microsoft Office applications, PC laptop hardware, PC/laptop peripherals, including printers, Mobile devices.
• Basic knowledge of: Active Directory, Exchange, Apple OS, SCCM.

Experience

• Desired Experience: Computer OS/Peripherals troubleshooting.
• Field experience supporting a variety of technologies and services.
• Experience in a similar role 3+ years of relevant experience.

What we offer