Job
In this role, you will ensure optimal end-user support in the desktop environment by installing hardware and software, troubleshooting issues, and delivering excellent customer service, even under pressure.
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Your role in the team
- This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Our expectations of you
Qualifications
- Handling Different PC Operating Systems (Windows 7/8 and 10).
- Performing hardware and software installation (understanding of deployment tools like SCCM).
- Basic knowledge of SOE and group policies.
- Printer support.
- Good knowledge of MS Office tools installation & troubleshooting.
- Excellent customer service and people skills.
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
- Excellent end-user computing skills.
- Good knowledge of infrastructure support.
- Strong analytical and problem-solving capabilities.
- Well-organized and extremely detail-oriented.
- Strong customer service ethic and excellent communication skills, both oral and written.
- Passionate about delivering quality, no matter what you are doing.
- Can work both independently and in a collaborative team-oriented environment.
- A self-starter, motivated to push the limits and think outside the box.
- Vorliebe für Lösungen, die einfach, elegant und effektiv sind.
- Ability to work with and maintain confidential information.
- Language Proficiency: German, English, or Austrian Native.
- In-depth knowledge of: Windows OS (e.g., XP, Vista, Windows 7, 10), Microsoft Office applications, PC laptop hardware, PC/laptop peripherals, including printers, Mobile devices.
- Basic knowledge of: Active Directory, Exchange, Apple OS, SCCM.
Experience
- Desired Experience: Computer OS/Peripherals troubleshooting.
- Field experience supporting a variety of technologies and services.
- Experience in a similar role 3+ years of relevant experience.
What we offer
- Axiom Technologies' selection process includes Background Verification Checks.
Job locations
About your employer
Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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