Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 48.400 € gross/year
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support the IT service management team by answering technical inquiries, identifying recurring issues, and optimizing processes according to ITIL standards to enhance service quality.
Job Technologies
Your role in the team
- Support of the IT Service Management team in ensuring stable and efficient IT operations.
- Active participation in user support to quickly and competently assist internal users with technical questions and issues.
- Identification of recurring issues and derivation of sustainable solutions.
- Development and implementation of measures to improve service quality and efficiency.
- Active participation in the design and optimization of IT service management processes according to ITIL principles.
- Participation in standardization and automation initiatives.
- Independent participation in IT projects as well as taking on subproject responsibility.
- Support in the implementation of new technologies, services, and operational processes.
- Creation and maintenance of technical documentation, knowledge base articles, and support guidelines.
- Knowledge transfer within the IT organization.
- Support for new employees as part of the onboarding process.
- Consulting and support for users in the optimal use of Microsoft 365 services and workplace technologies.
- Professional communication with internal clients and stakeholders at various hierarchical levels.
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Our expectations of you
Education
- Completed apprenticeship or degree with a focus on computer science, business informatics, or a comparable qualification.
Qualifications
- Very good knowledge of the Microsoft environment (Windows, Microsoft 365, Entra ID, Intune is an advantage).
- Good knowledge of network, client, and endpoint technologies.
- Good knowledge of ITIL processes; ITIL certification is an advantage.
- Very good German and good English skills, both written and spoken.
- Strong initiative and a high sense of responsibility.
- Hands-on mentality with a strong focus on solutions and implementation.
- Teamwork skills combined with a high degree of personal independence.
- Motivation to critically question existing processes and continuously improve them.
Experience
- Several years of professional experience in IT support, IT service management, or workplace management.
- Experience with ITSM tools, ideally ServiceNow.
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What we offer
- Working in a motivated and highly qualified team.
- A positive and open working environment.
- Appreciative leaders and colleagues.
- Excellent internal and external training opportunities.
- Legendary company and department events.
- RELAX - Health promotion with a variety of offerings from Shiatsu to coaching.
- State-of-the-art IT equipment and numerous benefits.
- A gross annual salary starting from EUR 48,400 is offered for the advertised position.
- Overpayment may be possible depending on qualifications and professional experience.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
NTS Netzwerk Telekom Service AG
Grambach, Innsbruck, Dornbirn, Salzburg, Wien, Linz
The NTS Network Telekom Service AG is a leading specialist for telecommunications and IT services. We work innovatively and professionally with high-quality manufacturers to offer our national and international customers (primarily medium-sized and large businesses) top service excellence.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Culture
3.7Workingconditions
4.2Engineering
3.5Career Growth
3.5
Support Engineer - Internal IT
- Salary
- from 48.400 € gross/yearEstimated net salary based on the gross salary in the job ad.from 34.662 € net/year
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
