Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- 1.087 to 1.087€ gross/month
- Location
- Marktgemeinde Lauterach
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for customer inquiries regarding VereinsAssistant, solving technical issues, managing support tickets, and conducting training for software setup.
Job Technologies
Your role in the team
- First point of contact for our clients: You are the knowledgeable contact person for all support inquiries related to our product VereinsAssistant – whether by phone, email, or through our ticket system.
- Troubleshooting in First Level Support: You analyze technical issues and user inquiries and find the appropriate solution independently or in collaboration with our development team.
- Ticket management: You ensure a structured recording, documentation, and prioritization of all tickets and professionally escalate complex cases to the second level support.
- Customer Training: You will accompany our users in setting up the software and support them through targeted training to optimize their use of the VereinsAssistant.
- Knowledge Documentation: You actively maintain and expand our internal knowledge base to sustainably improve our support quality and share knowledge within the team.
- Remote Support: You provide quick technical assistance directly on the customer's system through remote maintenance and remote access, resolving issues where they occur.
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Our expectations of you
Education
- Professional background: You have completed basic IT training or have initial practical experience in the IT field (e.g., apprenticeship, HTL, relevant courses, or self-directed learning). We place more emphasis on interest and willingness to learn than on formal qualifications. Basic knowledge of Windows, MS Office, and IT systems completes your profile.
Qualifications
- Technical know-how: Basic knowledge of Windows operating systems, MS Office, and client-server environments are part of your skill set.
- Service Gen: You enjoy customer contact and have a strong service orientation – solving problems is your passion.
- Communication skills: You can explain technical matters clearly and communicate confidently in German (English skills are an advantage).
- Personality: You work in a structured, solution-oriented, and independent manner. With your patience, empathy, and positive attitude, you maintain an overview even in challenging situations.
- Development enthusiasm: You demonstrate a high willingness to learn and have a genuine interest in continuously developing yourself with us.
Experience
- The extra touch: Ideally, you already have experience with database systems – especially knowledge of Claris FileMaker is a real plus for us.
- Experience: Ideally, you have already taken initial steps in IT support or helpdesk; however, we are also happy to give motivated beginners a chance.
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What we offer
- Flexibility that fits you: We offer a model with approximately 19 hours per week (50% part-time) and flexible scheduling by individual agreement.
- Modern Work: Look forward to a contemporary work environment with state-of-the-art IT infrastructure and professional tools that make your work easier.
- Your development in focus: We support you with a structured onboarding, targeted training opportunities, and plenty of space for your personal growth.
- Genuine team spirit: Become part of a family-friendly team that values short decision-making processes, a personal atmosphere, and a respectful togetherness.
- Fair Compensation: Your salary is based on your qualifications and experience. The collective agreement minimum salary for this position is € 2,173.58 gross per month on a full-time basis (IT collective agreement 2026, VG II). For 50% part-time, this amounts to approximately € 1,087 gross per month. A significant overpayment is selbstverständlich for us and will be individually agreed upon with you in a personal conversation.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
hgisystems IT OG
Lauterach
At hgi systems it OG, we are an Austrian software company with over 12 employees based in Lauterach. Our creative solutions built on FileMaker technology are used by renowned companies in a variety of industries. Our consultants and developers are distinguished by their extensive experience with FileMaker and exceptional technical and economic expertise.
Description
- Company Size
- 1-49 Employees
- Founding Year
- 1998
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
First Level Support Club Assistant
- Salary
- 1.087 to 1.087€ gross/month
- Location
- Marktgemeinde Lauterach
- Working Model
- Onsite
- Diversity
- Open for all genders
