Job
- Level
- Experienced
- Job Field
- IT, Project, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.854 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate the external implementation of ServiceNow at ÖBB, manage partnerships and delivery relationships, and optimize the license portfolio to ensure program objectives are met.
Job Technologies
Your role in the team
- As a Partner & Delivery Manager, you oversee external implementation partners in the large-scale rollout of ServiceNow within ÖBB.
- You are responsible for the efficient use of resources, contract and license management, and ensuring that all supplier relationships contribute to the program objectives.
- You oversee the selection process and manage the onboarding as well as the ongoing performance of external ServiceNow implementation partners (System Integrators, Consultants (m/f/x), etc.).
- You build a high-performing partner ecosystem with clear roles, responsibilities, and escalation paths, and continuously develop it further.
- You conduct regular performance reviews and supplier scorecards (KPIs, SLAs, quality metrics) and derive concrete actions from them.
- You coordinate multi-vendor setups and ensure smooth collaboration along agile structures between internal teams and external partners.
- You are responsible for the external capacity and resource planning upstream of the Agile Release Train across all workstreams from external sources for the ServiceNow implementation.
- You track milestones, budgets, and deliverables, and ensure the timely provision of resources.
- You identify inefficiencies as well as risks and escalate them proactively.
- You manage claim handling for poor performance and coordinate renegotiations in consultation with purchasing and the legal department.
- You manage the entire ServiceNow license portfolio (subscription models, user licenses, modules) and optimize its utilization in terms of cost and compliance (True-Up / True-Down).
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Our expectations of you
Education
- You hold a completed degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification.
Qualifications
- You negotiate confidently with service providers, manufacturers, and internal stakeholders – including at C-level.
- You possess the necessary assertiveness to clearly represent the interests of ÖBB to external partners while simultaneously maintaining collaborative relationships.
- You have very good English skills.
Experience
- You have several years of experience in IT program or project management, preferably in managing external service providers in large-scale projects.
- Ideally, you have experience with ServiceNow implementations (ITSM, ITOM, CSM, HRSD, or similar) – CSA or CIS certifications are a plus.
- You have proven experience in contract negotiation and management (framework agreements, T&M, fixed price, SOWs) in the IT environment.
- You have knowledge of software license management, ideally in the SaaS/subscription environment, and experience with agile (SAFe, Scrum) and traditional project management methods; ITIL knowledge is an advantage.
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What we offer
- Flexible working hours in a hybrid work environment: Customer & company locations mainly in Vienna and home office in Austria possible.
- Opportunity for in-house training and development as well as support for external certifications.
- Numerous additional benefits (special conditions for train travel and in our travel agencies, travel discounts, holiday homes and apartments in popular domestic holiday regions, company-internal events & sports activities, culinary provisions through our internal bistro) await you.
- For the position of "IT Project/Program Management Expert," a minimum gross annual salary of €56,854 is provided (according to the collective agreement for employees of companies in the field of services in automatic data processing and information technology) with a employment scope of 38.5 hours per week.
- Depending on qualifications and professional experience, overpayment may be possible.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🧠Mental Health Care
More net
Topics that you deal with on the job
Job Locations
This is your employer
ÖBB-Konzern
Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
Description
- Company Size
- 250+ Employees
- Founding year
- 1923
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Career Growth
3.4Culture
3.6Workingconditions
3.6Engineering
2.8
Partner & Delivery Manager ServiceNow
- Salary
- from 56.854 € Gross/YearNet salary converted from the gross salary in the job ad.from 39.426 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply