Service Desk Employee

Universität Innsbruck

Job

In this role, you will assist users with IT queries, improve service processes, create documentation, conduct training, and handle administrative tasks in the area of IT services.

Job summary

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Your role in the team

  • User support
  • Improvement of IT and service processes
  • User documentation, training and consulting, as well as public relations
  • Project work
  • Performing administrative tasks in the IT services department

Our expectations of you

Education

  • Matura or equivalent qualification (e.g. apprenticeship/vocational training, technical college diploma, relevant professional experience, additional training)

Qualifications

  • good general IT skills
  • Very good German skills (C2) and English skills (B2)
  • Strong service and customer orientation
  • excellent communication skills
  • Ability to perform under pressure
  • high reliability

What we offer

  • We offer you exciting tasks, flexible working hours, a family-friendly work environment, attractive training and development opportunities, a paid lunch break, a meal allowance, and much more!
  • For this position in salary group IIIa, the collective agreement provides for a minimum gross salary of €1,380 per month (paid 14 times a year).
  • The salary will be higher for candidates with relevant professional experience.

Benefits

Health, fitness & fun

Higher take-home pay

Job locations

Map of the job locations
© OpenMapTiles, © OpenStreetMap contributors
  • Location Innsbruck
    Tirol, Austria

About your employer

At the University of Innsbruck, research and development as well as teaching and continuing education are our central priorities. We aim to deepen our regional ties in both areas while also establishing ourselves as a leading institution within European higher education.

Company type
Established Company
Work model
Onsite, Hybrid
Industry
Education System

Employer reviews

3.7Total(2 reviews)
Career growth
x
3.8
Working conditions
x
3.5
Team culture
x
4.1
Engineering
x
3.4
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Service Desk Employee

Universität Innsbruck