Job
In this role, you will handle 1st level support, install and maintain IT infrastructure, advise management on procurement, and process tickets in the Service Desk.
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Job technologies
Your role in the team
- As an employee of the Central Office for Digitalization and IT, you will support us with technical matters.
- You install, configure, and maintain infrastructure such as PCs, laptops, smartphones, telephones, printers, etc. You will also contribute to backup management.
- You will focus on 1st-level support and show patience with less tech-savvy users.
- You can explain technical issues in an easy-to-understand way and provide customer-focused support to resolve most problems.
- Together with your team members, you handle Service Desk requests via the ticketing system—by phone, through remote support, and on site.
- You provide expert advice to managers on procuring new IT equipment and support them in processing orders.
- You enjoy communicating and contributing to the team, and are keen to develop new skills to stay up to date in your field.
Our expectations of you
Education
- Completed vocational training in IT or several years of experience in IT support
Qualifications
- Strong knowledge of Windows
- Understanding of basic networking technologies and concepts
- Certifications in Microsoft products (Windows, Office, SharePoint) are an advantage
What we offer
- Full-time employment of 37 hours per week
- Individual training and internal development opportunities
- An additional vacation day after just one year of service (in accordance with the SWÖ collective agreement)
- Health Promotion Programs and Activity Offerings
- Exclusive offers and discounts at many brands through the corporate benefits provider, as well as a 20% discount at our vintage shops
- Regular events for employees
- Occupational social work: External, confidential, and free advice on personal matters
- A monthly gross salary for 37 hours per week in accordance with the 2026 SWÖ collective agreement, pay grade 6, depending on professional experience, ranging from €2,867.20 to €3,294.10
Job locations
About your employer
"Removing Barriers to Success – That is the motto of Volkshilfe Wien, and it has been our mission since 1947. We work tirelessly every day to help those who are in need."
- Established Company
- Onsite
- NGO, NPO, Associations · Healthcare, Social Sector
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