Logo Ketryx

Tech Support Engineer

Ketryx

Job

  • Level
    Experienced
  • Job Field
    IT, Network, Support
  • Employment Type
    Part Time
  • Contract Type
    Permanent employment
  • Salary
    from 2.547 € gross/month
  • Location
    Vienna
  • Working Model
    Onsite

    • Job Summary

    In this role, you serve as the primary IT support contact for the Boston and Vienna offices, manage user provisioning, and ensure reliable operation of Google Workspace and macOS environments.

    Job Technologies

    Your role in the team

    • Serve as primary IT support contact for Boston and Vienna offices.
    • Prioritize and manage multiple requests.
    • Handle device provisioning and user lifecycle management (onboarding/offboarding).
    • Ensure reliable operation of Google Workspace and macOS environments across the company.
    • Monitor performance and troubleshoot issues across company devices.
    • Own Ketryx internal IT support channel.
    • Support security & compliance initiatives.

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    Our expectations of you

    Qualifications

    • You're passionate about software and making a real impact.
    • You're curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative.
    • You're comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end.
    • Above all, you're excited about using technology to improve patient outcomes.
    • Ideally you will be currently located in Vienna or able to relocate quickly.
    • Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit.
    • Understanding of Google Workspace, Microsoft Office, and macOS.
    • Understanding of identity management/SSO systems.
    • Klare Kommunikationsfähigkeiten im Umgang mit nicht-technischen Nutzern.
    • Dokumentationsfähigkeiten für die Erstellung von Benutzerhandbüchern und Verfahren.
    • Understanding of networks, security, and device management.
    • Fluency in English.
    • Basic scripting (PowerShell, Bash) for automation tasks.
    • Geduld beim Erklären komplexer Konzepte.
    • Problem-solving and analytical thinking.
    • Proactive approach to identifying potential issues.

    Experience

    • Experience with ticketing systems (ServiceNow, Jira, Zendesk).
    • Experience with Mobile Device Management (MDM).
    • Erfahrung mit Backup- und Wiederherstellungsverfahren.

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    What we offer

    • Wettbewerbsfähige Vergütung.
    • Mögliche großzügige Aktienoptionen.
    • Work in an exciting field with a positive impact on the world.
    • Opportunity to learn and grow as part of a global team.
    • Großzügiger bezahlter Urlaub für Vollzeitstellen.

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    Benefits

    Health, Fitness & Fun

    Topics You Will Work On

    Job Locations

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Location Vienna

      Austria

    About Your Employer

    Ketryx

    Ketryx

    Ketryx focuses on innovative solutions in the field of medical software development, particularly for Software as a Medical Device and Connected Devices. The platform simplifies software development and ensures compliance with regulatory standards.

    Description

  • Company Type
    Startup
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Healthcare, Social Sector
    • Logo Ketryx

    Tech Support Engineer

    Ketryx
    Salary
    from 2.547 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.931 € net/month
    Location
    Vienna
    Working Model
    Onsite
    Diversity
    Open for all genders
    English Only
    English only required

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