TechLead-Story: Gerhard Milletich, CIO at Bundesministerium für Europa, Integration und Äußeres

Team

Size and Roles:
The team consists of 21 technicians and 11 support staff, which is considered too small.

Functional Teams:
The department is divided into various teams, including Infrastructure (Central and Embassy branches), Telephony (Landline and Mobile), Logistics, Application Development, Application Servicing (including user support), Security, Network, Innovation, Intranet, and Training.

Organization and Flexibility:
The team is organized in a flat structure, adapting to current ICT needs. The advantage lies in flexibility and efficiency, but there can be occasional challenges with interface issues.

Distinctive Aspect - Innovation and Engagement:
The team stands out for its engagement, attributed to the flat organization and a focus on innovation and the future.

Recruiting

Integration in Recruiting Process:
The department is actively involved in the commission determining the recruiting process.

Onboarding Procedure:
There isn't a specific procedure for new colleagues due to limited hiring opportunities. New members are assigned to small teams.

Qualities Beyond Technical Skills:
Emphasis is placed on qualities such as teamwork, engagement, and interest, in addition to technical qualifications.

Technologies

Technical Challenges:
Challenges include areas like mobility, cloud computing, security, and artificial intelligence (AI).

Current Technologies:
Cloud and AI are not yet implemented. Mobility solutions involve Mobile Device Management (MDM) and Citrix for remote workplaces, following mainly Microsoft standards.

Evolution of Technology Since Inception:
Since the founding of the IT department, technology has evolved significantly. The shift from mainframe computers to the present-day technologies reflects the rapid cycles of technological change.