2nd Level Support
Vienna
7 job openings found.
Delegate Technology GmbH
In this role, you will support B2B clients as a 2nd Level Support, develop solutions for inquiries, plan software updates, and manage issues and SLA reports effectively.
HR Consulting Alexander Wozak GmbH
In this role, you analyze error messages at the database level, handle incoming support tickets, and communicate with customers in writing, while collaborating closely with the development department and DevOps.
PwC Österreich
In this role, you solve complex queries from the 1st Level Support, manage services like M365, and support change management processes through user acceptance testing and creating support guides.
zwölfer - die 360° personalberatung
In this role, you are responsible for 1st and 2nd level system support, troubleshoot IT issues, and manage Windows Server and networks.
PCS IT-Trading GmbH
In this role, you will independently implement customer projects, provide support in the 2nd and 3rd levels, and work on continuous improvements in our data center processes.
techbold network solutions GmbH
In this role, you will handle phone and remote support for clients as well as servers and network technology, analyze issues, document solutions, and independently implement project components.
Barcotec
In this role you handle device management support: you analyze and resolve requests remotely, create and deploy MDM configurations (e.g. Intune, SOTI), coordinate with vendors internationally, monitor servers and support colleagues.
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Riffbird Gmbh
In this role, you will handle 10-20 complex support tickets daily, analyzing and resolving technical issues in Active Directory and Microsoft Exchange while developing tailored solutions in Identity Management.
Softcom Consulting GmbH
In this role, you analyze IT incidents, troubleshoot issues, and proactively monitor systems while providing support through PowerShell scripts.
In this role, you are the first contact for user support in media technology, handling technical issues on-site, assisting with infrastructure projects, and documenting solutions in knowledge databases.
In this role, you will resolve complex queries in Second Level Support for applications like M365 and BMD, coordinate with 3rd Level teams, and create guidelines for 1st Level support while conducting User Acceptance Tests.
In this role, you provide end-user support for hardware issues and are the first point of contact for media technology, while also implementing and documenting IT infrastructure projects.
ZHS Office- & Facilitymanagement GmbH
In this role, you will handle complex 2nd level support requests, contribute to the development of digital processes and IT security standards, and coordinate external IT service providers with a focus on Microsoft Power Platform.
In this role, you will address complex inquiries from 1st Level Support, manage applications like M365 and BMD, optimize support processes, and conduct User Acceptance Tests.
Raiffeisen Bank International AG
In this role, you handle 2nd level support requests, coordinate with external IT service providers, and design digital processes using the Microsoft Power Platform while also supporting IT security projects.