2nd Level Support
Vienna
8 job openings found.
ACP Österreich
In this role, you will be the key contact for IT-related inquiries and issues, handle tickets, assist in troubleshooting, and manage hardware and software installations.
Accenture GmbH
In this role, you assist employees in Austria with technical inquiries regarding software and hardware, prepare hardware, and optimize collaboration systems and IT processes through documentation and troubleshooting.
Delegate Technology GmbH
In this role, you will handle 2nd Level Support in a specialized team, manage customer inquiries, plan software updates, create SLA reports, and collaborate with departments to ensure service quality.
D.A.T.A. Corporation Softwareentwicklungs GmbH
In this role, you handle 2nd Level support inquiries, analyze IT issues in detail, and create user manuals and knowledge base articles. Additionally, you actively participate in IT projects.
ÖSW Österreichisches Siedlungswerk Gemeinnützige Wohnungs AG
Receiving and processing support requests via phone, email, and on-site. Data maintenance in Active Directory/Entra ID and M365. Collaboration with 3rd level support to resolve complex issues. Documentation and tracking of support requests in our ticket...
ista Österreich GmbH
Analysis and handling of requests and incidents (2nd-level support) Interface to external service providers Contact person for cross-group international projects as well as implementation of local projects User support for Windows operating systems, MS...
techbold network solutions GmbH
Telephone support and remote maintenance for clients, networks and servers. Collaboration or independent implementation of sub-areas of projects. Performance recording (ticket system) and system documentation. Processing of tickets related to Windows...
Strategit
Network and system administration: Support and further development of Windows customer networks, Windows Server landscapes, Microsoft 365/Azure environments and RMM systems. Support and monitoring: Handling support requests via various channels and...
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TTTech Computertechnik AG
In this role, you provide 2nd and 3rd level support for end users while managing Windows clients and mobile devices using Intune and SharePoint Online.
IT Support Staff (1st/2nd Level) 38.5 hours Full-Time Entry-Level, Experienced IT & Service, IT Field Service, IT Support. Open since 07/07/2025.
Competent point of contact for various IT-related requirements and issues. Troubleshooting via phone, email, ticket system, and personal contact. Qualified fault analysis and ticket documentation. Intensive communication and collaboration with various...
zwölfer - die 360° personalberatung
Analysis, troubleshooting, and resolution of IT issues in 2nd & 3rd level support (remote and on-site at the customer's location, Vienna/nearby area) Technical consulting and support for clients Planning, implementation, maintenance, and documentation...
iTEC Informationssysteme AG
User support, 2nd and 3rd level IT support with solution responsibility in the area of Microsoft and VmWare. Receiving support requests and their solution-oriented processing and documentation. Analysis, evaluation and resolution of incidents....
FMTG - Falkensteiner Michaeler Tourism Group AG
Support and administration of our Microsoft-based infrastructure (Windows Server, Clients, Active Directory, O365, SCCM, Intune), VoIP telephony and hotel TV systems. 1st and 2nd level support via ticket system for our office locations and hotels....
Grassfish
In this role you will start managing incoming support cases whilst you are eager to learn, grow, and make a positive impact on our customers. You’ll receive mentorship and training to gradually take on more complex tasks and grow your technical and...