Job
- Level
- Lead
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.854 € gross/year
Job Summary
In this role, you will lead the development of IT service quality, define standards, optimize processes with Lean methods, and build structured reporting to enhance efficiency across the organization.
Job Technologies
Your role in the team
- As Lead (m/f/x) IT Service Quality & Performance Management, you will shape the future of IT service quality in the ÖBB Group directly alongside the CIO.
- You are building the new Staff Department "IT Service Quality & Performance Management" from scratch – with the clear goal of leading it as a senior manager.
- You develop the strategic roadmap for IT Service Quality & Performance Management in close coordination with the CIO and key stakeholders.
- You define the target image of an IT Operations Center – including requirements for organization, processes, and technology for a stable, secure, and efficient IT.
- You establish company-wide quality standards and develop the methodology for implementation and effectiveness measurement.
- You optimize processes through the implementation of Lean and Agile principles.
- You develop structured exchange formats and act as the central contact person for IT service topics within the corporation.
- You develop root cause analyses, problem management approaches, as well as transparency and escalation standards for changes.
- You are establishing KPI and SLA reporting, deriving measures from it, and providing strategic advice to the CIO.
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Our expectations of you
Education
- You have a university degree or an equivalent qualification, as well as several years of experience in IT service management or IT operations, including multiple years in a senior or consulting role.
Qualifications
- You have solid knowledge of ITIL as well as Incident, Problem, Change, and Service Level Management.
- You are familiar with modern monitoring, observability, and reporting tools and manage data-driven.
- You advise confidently up to C-Level and can communicate complex content clearly and understandably.
Experience
- You have experience in establishing and developing Service Management, Monitoring, and Operations structures in complex organizations.
- You have practical experience with Lean and Agile methods as well as structured root cause analysis.
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What we offer
- Flexible working hours in a hybrid work environment: client and company locations mainly in Vienna and home office options available in Austria.
- Opportunity for in-company training and development as well as support for external certifications.
- Numerous additional benefits (special conditions for train travel and in our travel agencies, travel discounts, holiday homes and apartments in popular domestic holiday regions, company-internal events & sports activities, culinary provisions through our internal bistro) await you.
- For the position of "Senior Expert:in IT Strategy," a minimum salary of €56,854 gross per year is provided according to the collective agreement for employees of companies in the field of services in automatic data processing and information technology, with a workload of 38.5 hours per week.
- Depending on qualifications and professional experience, an overpayment may be possible.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🧠Mental Health Care
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
ÖBB-Konzern
Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1923
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Career Growth
3.4Culture
3.6Workingconditions
3.6Engineering
2.8
Lead IT Service Quality & Performance Management
- Salary
- from 56.854 € gross/yearEstimated net salary based on the gross salary in the job ad.from 39.426 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply