IT service owner handling systems

Flughafen Wien Aktiengesellschaft

Job

In this role, you take end-to-end responsibility for IT services, plan and manage IT projects, optimize business processes, and coordinate interfaces between various stakeholders.

Job summary

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Your role in the team

  • End-to-End responsibility for IT services across the entire service lifecycle (strategy, implementation, operation, further development, and decommissioning)
  • Management and continuous improvement of the responsible IT services in terms of quality, availability, security, and cost-effectiveness
  • Planning, management, and coordination of IT projects as well as participation in projects and the continuous development of IT services
  • Interface function between departments, customers, suppliers, IT operations, and development teams
  • Recording, analyzing, and prioritizing functional and technical requirements
  • Responsibility for Service-Level Agreements (SLAs), KPIs, and continuous monitoring of service quality
  • Management of external service providers and suppliers, including performance monitoring
  • Consulting departments on the optimization and digitalization of business processes
  • Creation and maintenance of service documentation
  • Participation in tenders, contract negotiations, and procurement processes
  • Support of change, release, incident, and problem management processes
  • Identification and implementation of measures for continuous service improvement

Our expectations of you

Education

  • Completed university or FH degree in Computer Science / Business Informatics or other qualification with several years of relevant professional experience

Qualifications

  • Persuasiveness and a high sense of responsibility
  • Strong communication skills and excellent verbal expression
  • Professional demeanor and moderation skills combined with a high customer orientation
  • Recognizing complex interrelationships
  • High degree of autonomy and decision-making ability
  • Independent working
  • High customer and service orientation as well as entrepreneurial thinking
  • High social competence
  • Quick comprehension and enjoyment in communicating with stakeholders and IT operations
  • Knowledge in the field of Requirement Engineering (Use Cases, Software Requirement Specification, Mockups)
  • Project management skills (IPMA, Agile methodologies)
  • Excellent German and English skills
  • Certifications according to IPMA, IREB, or Scrum Alliance are an advantage

Experience

  • At least 2 years of experience as a technical lead (Project Manager/Service Owner) in the development of complex IT applications

What we offer

  • Learn to understand the operational processes of an airport and design highly available IT systems.
  • Become part of a dynamic team with great development opportunities
  • Experience how your ideas are implemented in the world of airports
  • A monthly gross salary of 5,482.32 euros + willingness to overpay
  • The collective agreement for public airports in Austria (employees) applies.
  • For non-EU citizens, please upload proof of a valid work permit.

Benefits

Topics you will work on

Job locations

Map of the job locations
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  • Location Gemeinde Schwechat
    Niederösterreich, Austria

About your employer

The Flughafen Wien AG is one of the few publicly traded airports in Europe. As a developer, builder and operator of Vienna Airport, we offer a full range of related services.

Company type
Established Company
Work model
Onsite, Hybrid
Industry
Aviation, Space Travel

Employer reviews

3.5Total(1 review)
Team culture
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Engineering
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IT service owner handling systems

Flughafen Wien Aktiengesellschaft