Job
In this role, you serve as the primary contact for technical inquiries in Second Level Support, analyzing complex issues, documenting errors, and developing sustainable solutions while contributing to system administration and IT security.
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Job technologies
Your role in the team
- In Second Level Support, you are the central contact person for technical inquiries after the initial processing by First Level.
- You analyze complex disruptions, document errors, develop sustainable solutions, and stay in contact with the clients until the issue is fully resolved.
- You work with hardware components, operating systems (Linux/Windows), cluster environments, databases, and networks.
- You take on tasks in system administration and assist with topics such as IT security and performance optimization.
- You coordinate escalations with third-level experts, monitor tickets, and ensure that all steps are documented in the system.
- You create and maintain knowledge articles for our Q&R database and actively contribute to continuous improvement.
- You work closely with international colleagues to ensure efficient problem-solving.
Our expectations of you
Education
- You have completed an IT apprenticeship (HTL, IT apprenticeship) or have substantial professional experience in support/system administration.
Qualifications
- You have knowledge in hardware, operating systems (Linux/Windows), networks, databases, and ideally cluster technologies.
- IT security is not unfamiliar to you - you have basic knowledge or want to further develop in this area.
- Analytical skills, strong communication abilities, and a structured way of working characterize you.
- You have at least a B2 level proficiency in German and English.
- Shift work (including night shifts, on-call duties, and relevant allowances) is attractive to you.
Experience
- Experience with ITSM tools and ticketing systems is a plus.
What we offer
- Perfect for HTL graduates or IT apprentices looking to take the next step towards system administration and IT infrastructure.
- We offer you an environment where you can deepen your knowledge in hardware, operating systems, networks, and IT security.
- Through internal training programs and exciting projects, you have the opportunity to develop into roles such as System Engineer, IT Security Specialist, Database Administrator, and more.
- This job offers the opportunity to proactively contribute to and shape a highly motivated team while taking on sustainable responsibility.
- We offer you professional and personal development programs as well as the opportunity to work in a motivated team where willingness to take responsibility and enthusiasm for implementing ideas are welcomed.
- The minimum gross salary for this position is EUR 3,040 per month (based on a 38.5-hour workweek// Collective Agreement for the Metal Industry). However, we offer a market-competitive salary depending on your qualifications and previous experience.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
- Established Company
- Onsite, Hybrid
- Industry, Production · Logistics, Transportation
Employer reviews
- Engineering
- 2.9
- Working conditions
- 3.9
- Career growth
- 3.8
- Team culture
- 3.7
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