Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you manage requests and incidents through a ticketing system, analyze support inquiries, perform system installations and maintenance, and document errors in collaboration with the development team.
Job Technologies
Your role in the team
- besharp is an innovative manufacturer of communication software based on Omnichannel AI Communications. With our software solutions vacapo, vandante, and vallegro, our customers orchestrate and automate their service and contact center communication processes. The high quality of our products and services is a central part of our corporate philosophy.
- To strengthen our team in Vienna, we are looking for a new experienced employee (m/f/d) for the "Professional Services" department in full-time employment.
- Request and incident management using a ticketing system, taking into account SLA definitions and processes.
- Analysis, troubleshooting, and assessment of support requests.
- System reinstallation, their configurations, and maintenance work.
- Identification of bugs and logging in collaboration with development.
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Our expectations of you
Education
- Solid ICT education (HTL, FH, or university).
Qualifications
- You possess excellent teamwork skills and a high customer orientation.
- Very good knowledge of German and English.
- In-depth knowledge of VoIP (SIP/WebRTC) and communication protocols SIP/RTP/RTCP.
- Secure network knowledge with a focus on VoIP (QoS).
- FreeSwitch (SIP/WebRTC).
- Linux (FreeBSD).
- Practical programming skills (JavaScript, Java, PHP, Batch (Shell Scripting)).
Experience
- Practical experience with Linux systems (Debian).
- Experience with Docker (containerization, orchestration, network and data management).
- Good programming skills with extensive experience (Python).
- Solid AI knowledge and experience with prompts (Gemini, Foundry, Mistral, etc.).
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What we offer
- Exciting projects and diverse, responsible tasks at an internationally active technology leader.
- Professional working environment in a modern office in a convenient location.
- Attractive social benefits.
- Friendly team, embedded in an innovative corporate group with outstanding clients.
- A wonderful workplace in close proximity to the U2 and Prater.
- The minimum salary for this position is EUR 3,500.00 gross (full-time basis according to collective agreement).
- Depending on professional experience and qualifications, there is willingness to offer above-market pay.
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Topics You Will Work On
Job Locations
About Your Employer
Besharp
BE SHARP Kommunikations- und Marketing GmbH, based in Vienna, provides communication software for service and contact center processes. The company markets solutions such as vacapo, vandante, and vallegro for automating communication workflows. The focus is on high-quality software and service offerings in the field of omnichannel communication.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Professional Services Support Staff
- Salary
- from 3.500 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.461 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
