Job
In this role, you will manage the administration and further development of the AI platform, ensure compliance with AI governance, identify new use cases, and oversee the performance partner.
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Your role in the team
- Platform Operations & Tenant Management: Administration and further development of the AI platform (configuration, user, role, and permission management), as well as onboarding and support for new tenants as the platform scales.
- AI Governance & Compliance: operational implementation of the EU AI Act, GDPR, and NIS2; maintenance of the AI and use case registers; and preparation of approvals.
- Use case management: Identification, evaluation, and prioritization of new AI use cases (including agentic workflows) and their implementation in collaboration with the service partner, from requirements gathering through to production deployment.
- Service provider management: change and release coordination, SLA monitoring, incident and escalation management, and performance and invoice reviews.
- Billing & Cost Management: usage-based billing per tenant, budget and license management, forecasting.
- Monitoring & Reporting: Monitoring usage, performance, and model quality, as well as regular reports on usage, costs, and value.
- Enablement & Adoption: Guides and best practices, building AI skills among customers and power users.
- Roadmap & Optimization: Further development of the platform based on usage data and customer feedback, contributing to the digitalization strategy.
Our expectations of you
Education
- Completed vocational training or a degree in IT, business informatics, digitalization, or a comparable qualification.
Qualifications
- Understanding of AI applications, governance, role and permission concepts, as well as monitoring and reporting.
- In-depth knowledge of LLMs, RAG, AI agents, and multi-provider approaches.
- Very good German and good English skills.
Experience
- At least 3 years of professional experience in administering digital platforms, project management, or implementing digital solutions.
- Strong communication skills, customer focus, a structured approach to work, and experience collaborating with customers and external partners.
What we offer
- A positive and collaborative work environment in an industry that makes a real difference.
- Flexible working hours with the option to work from home.
- Financial support for meals, also redeemable at our company restaurant.
- Additional days off and contributions to a pension fund.
- Regular company events and shared activities to strengthen our team spirit.
- Regular training and professional development opportunities to support your career growth.
- Independent work in a dynamic, forward-looking environment.
- The salary in accordance with the applicable collective agreement for employees of companies in the data processing and information technology services sector is at least EUR 4,611.00 gross per month on a full-time basis, with the possibility of a higher salary depending on qualifications and further experience.
Topics you will work on
Job locations
About your employer
Digital Burgenland GmbH focuses on digital transformation and provides comprehensive services for the integration of digital technologies for businesses in Burgenland.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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