Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.370 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you ensure the IT operations for international customers, handle IT requests through various communication channels, and perform error analysis to find solutions and escalate issues in the ticketing system.
Job Technologies
Your role in the team
- As a Service Desk Agent, your task is to maintain normal IT operations or restore them as quickly as possible.
- In this role, you support long-standing international clients from various industries, as well as colleagues from the ACP Group, with their IT-related matters.
- These include disruptions, outages, questions, and inquiries.
- You handle users' IT requests via phone, email, chat, and ticket system.
- Through your professional error analysis, you facilitate a solution or pass the issue on with good documentation in the ticket system.
- By making the correct assignments in Active Directory, on the File & Exchange Server, and in custom applications, you ensure seamless onboarding/offboarding of employees and smooth permissions management.
- You also provide support when users have different questions or requests.
- Through intensive communication and collaboration with internal departments and external partners, you ensure the timely resolution of IT issues and always keep an overview of open topics.
- Active monitoring of technical systems.
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Our expectations of you
Education
- Completed IT apprenticeship (e.g., apprenticeship, HTL) or experience in IT technical customer support.
Qualifications
- Good knowledge of Windows 11, MS Office, MS Teams, OneDrive, Active Directory, Android / iOS.
- Knowledge of IT Service Management (ITIL) as well as experience with client hardware.
- High quality standards as well as solution-oriented error analysis.
- Independent and communicative personality.
- Strong organizational and team skills.
- Very good written and spoken proficiency in German and English.
- Enjoyment in making phone calls.
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What we offer
- Mon-Fri, 38.5 hours per week.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
Higher Take-Home Pay
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
About Your Employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Service Desk Agent
- Salary
- from 2.370 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.845 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
