Job
In this role, you will provide on-site technical support, including hardware setup, troubleshooting IT issues, and coordinating with vendors and internal teams for effective problem resolution.
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Your role in the team
- Provide on-site support for hardware, network, and data center equipment based on service requests or incident reports.
- Diagnose and resolve basic technical issues related to IT infrastructure and data center equipment.
- Handle and log user issues or service requests in German via phone, email, or ticketing systems.
- Liaise with third-party vendors and service providers to ensure timely issue resolution and maintenance activities.
- Support hardware setup, device imaging, and assist in onboarding new users and resources.
- Provide first-level troubleshooting for AV meeting rooms and coordinate with relevant teams for equipment support.
- Address printer issues, perform basic troubleshooting, and coordinate with printer service vendors as needed.
- Assist with maintenance and troubleshooting activities for operational technology equipment.
Our expectations of you
Qualifications
- Fluency in German and English (spoken and written) is mandatory.
- Grundlegendes Verständnis von Rechenzentrumsausrüstung und Netzwerkomponenten.
- Proficiency in hardware setup, installation, and troubleshooting.
- Strong coordination and communication skills for collaboration with internal teams and external vendors.
- Ability to work independently and manage on-site user requests efficiently.
Experience
- 1–3 years of hands-on experience in IT field support, desktop support, or IT service operations.
What we offer
- Type: On-site (Oberwart, Austria)
- Duration: 12 months (with potential for extension)
- Work Hours: Standard business hours, with flexibility for occasional off-hours support.
Job locations
About your employer
Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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