Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will build and continuously enhance the Configuration Management Database, collaborate closely with Business Application Owners on service trees, and ensure the integrity of all Configuration Items.
Job Technologies
Your role in the team
- Building, maintaining, and continuously developing the Configuration Management Database (CMDB).
- Collaboration with Business Application Owners to define Service Trees and link the infrastructure using ServiceNow Service Mapping.
- Ensuring the integrity, accuracy, and currency of all Configuration Items (CIs).
- Definition and enforcement of policies, standards, and procedures in accordance with ITIL.
- Close collaboration with the Group Competence Center for IT Configuration Management to standardize asset and configuration data.
- Support in the integration of asset and configuration management processes as well as tools.
- Collaboration with Change Management, Incident Management, and the Service Desk.
- Conducting audits and reviews to ensure process compliance.
- Identification of deviations and initiation of appropriate corrective actions.
- Training and consulting of IT teams in the best practices of Configuration Management.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- In-depth understanding of the ITIL framework, ideally certified (ITIL 4 Foundation or higher).
- Familiarity with IT Asset Management and the interplay between asset and configuration data.
- Structured, detail-oriented, and process-driven way of working.
- Strong communication and teamwork skills, also across departments.
- Very good spoken and written English skills.
- Ability to support ITSM-related projects, particularly in the areas of automation and tool integration.
- Security in conducting audits and enforcing process compliance.
Experience
- Professional experience in Configuration Management in medium to large IT environments.
- Practical experience in handling CMDB tools (e.g., ServiceNow, i-doit, BMC Remedy, Matrix42, etc.).
This text has been machine translated. Show original
What we offer
- The annual gross salary (full-time) for the position is at least EUR 70,000.
- You bring a lot of experience and expertise? Then we are, of course, willing to reward this with above-average pay.
- This full-time position is to be filled as soon as possible.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Vienna Insurance Group AG Wiener Versicherung Gruppe
Wien
We are the leading insurance company in Austria and Central and Eastern Europe. We have more than 23,000 employees who stand out through their engagement, competence, and service orientation.
Description
- Company Size
- 250+ Employees
- Founding year
- 1824
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Configuration Manager
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
