Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.009 to 3.850€ gross/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist users in IT support, handle service tickets, conduct user training, and maintain documentation while explaining technical issues in an understandable way.
Your role in the team
- As an employee in IT Customer Support, you enjoy working with people.
- You assist users with inquiries, analyze and resolve problems, and explain technical issues in an understandable manner.
- In your role, you contribute to the improvement of processes and workflows.
- User support within the scope of hotline operations including ticket logging.
- Ongoing processing and tracking of IT service tickets.
- Support for clients with technical and organizational questions.
- Creation and maintenance of knowledge base articles & user documentation (German & English).
- Assistance with orders for hardware and software.
- Conducting user training in German and English.
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Our expectations of you
Education
- Completed vocational training (commercial or technical) and initial professional experience in customer consulting, ideally with hotline experience.
Qualifications
- Strong service orientation and enjoyment of customer contact.
- Interest in IT topics.
- Structured, precise, and conscientious work approach as well as the ability to set priorities.
- Teamwork skills and strong communication.
- Good command of English, both written and spoken.
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What we offer
- Flexible working hours as well as the possibility of partial home office.
- Company restaurant with diverse and seasonal cuisine (meal allowance).
- Parking spaces as well as charging stations for e-cars.
- We will cover the costs of public transport tickets for the commute from your home to the workplace.
- 3-minute walk to Welser station.
- Mentorship & Education Program.
- Children's land and crèche with year-round care at the Sattledt location.
- Sports facilities (beach volleyball court, reimbursement of the registration fee for various running events, ...).
- Our wages and salaries are above the collective agreement (KV) of the electrical and electronics industry.
- The minimum values for the KV range between € 3,009.82 and € 3,850.90 - with willingness to pay above these amounts.
- The exact amount depends on your qualifications and experience.
- We are among the best employers in Austria and offer numerous benefits, a family-like working environment, and exciting development opportunities.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Fronius International GmbH
Pettenbach, Sattledt, Steinhaus, Thalheim Bei Wels, Wels, Stierofen, Wien, Neuhof, Berlin, Wels, Pettenbach, Wels
Today, Fronius stands on three main pillars: Perfect Welding, Solar Energy, and Perfect Charging. Our products are manufactured for the global welding equipment market, we offer inverters and storage systems to photovoltaic customers as well as battery charging systems.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1945
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Industry, Production, Electronics, Automatization, Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(3 Reviews)Workingconditions
4.6Engineering
3.0Career Growth
3.7Culture
3.7
IT Customer Support Staff - First Level
- Salary
- 3.009 to 3.850€ gross/monthEstimated net salary based on the gross salary in the job ad.2.179 to 2.651 € net/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
