Job
In this role, you will develop the product vision and strategy for areas like Delivery & Returns and Compliance, closely collaborating with Engineering, Analytics, and other departments.
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Your role in the team
- You will own the product vision, strategy, and team development for an area spanning Delivery & Returns, Customer Success, and Compliance.
- Reporting to the VP of Product, you will develop Product Managers and the design capabilities within your area, working closely with Engineering, Analytics, Customer Service, Operations, Finance, and Legal.
- You will connect customer needs, operational processes, and business requirements into a clear strategy and measurable priorities.
- Your goal is to make trust part of how the marketplace works: reliable customer journeys, effective issue resolution, and scalable systems that support responsible growth.
- You will help teams move beyond individual requests to solve the underlying problems, improve customer outcomes, and reduce avoidable operational work.
Our expectations of you
Qualifications
- Analytical fluency and the ability to connect customer outcomes, operational performance, and business impact.
- Technical fluency: you can reason with Engineering about system and component design, integrations, data quality, dependencies, failure modes, and the trade-offs between building and buying.
- Strong stakeholder management and clear communication, including when priorities conflict or a requirement is non-negotiable.
- Motivation to contribute to sustainable consumption and comfort working in a remote, asynchronous environment.
Experience
- Significant product management experience, typically 8+ years, including 2+ years of directly managing and developing Product Managers and leading across multiple squads/teams.
- A track record of creating clear product direction in complex areas involving customer-facing experiences, internal systems, and operational processes.
- Experience delivering measurable improvements in one or more relevant domains: post-purchase journeys, customer service, delivery and returns, payments, risk, or compliance-related products.
- Strong people leadership: you can coach experienced individual contributors, give direct feedback, address performance gaps, and delegate meaningful ownership.
- Strong product and UX judgment, with the ability to help teams turn complex requirements into simple, usable experiences.
What we offer
- This role is open only to candidates based in Europe (including the UK) who have a valid right to work.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Wien
Our online platform for refurbished phones, tablets and laptops comes with a minimum 1-year warranty. All refurbed devices look like new and function just as well. They're up to 40% cheaper and 100% more sustainable.
- English
- Startup
- Full Remote, Hybrid, Onsite
- Trade
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