Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 34.000 to 44.200€ Gross/Year
- Location
- Steyr
- Working Model
- Onsite
Job Summary
In this role, you will assist customers in First-Level Support by analyzing and resolving issues with CGM AMOR and CGM MUSE. You will receive support requests, diagnose errors, and forward customer requests to the relevant departments.
Your role in the team
- As the primary contact for our customers, you understand the challenges and issues faced by our users and reliably provide solutions in first-level support.
- Receipt of all support requests (questions, errors, wishes) from our customers via phone or email.
- Analysis of the reported issues via phone, email, or remote.
- Support our customers in operating and understanding our products CGM AMOR (including Mobile) and CGM MUSE (including Mobile).
- Verification of reported issues for software errors.
- Forwarding the identified errors to the development department.
- Forwarding customer wishes and price inquiries to the respective employees of the responsible departments.
- Conducting internal training sessions.
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Our expectations of you
Education
- A completed IT-oriented education (Matura / apprenticeship), or a strong IT affinity and motivation to establish oneself as a career changer.
Qualifications
- Strong analytical skills as well as problem-solving competence.
- High communication skills and a quality- and customer-oriented work approach.
- Enjoyment in working as part of a team as well as in dealing with clients.
Experience
- Ideally, experience in logistics and materials management.
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What we offer
- A comprehensive onboarding process including a buddy system.
- Exciting tasks and development prospects in a sustainably growing corporation.
- Close collaboration within the team and good cross-team cooperation – we look out for each other.
- Home office by arrangement.
- Flexible working hours that enable a good balance of work and leisure.
- Various social events such as summer party, Christmas party, and ski trip.
- A variety of health offerings such as a running team, back training, and a vitality breakfast.
- Modern, quiet workplaces ensure a pleasant working environment.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🚲Jobbike
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Workingconditions
3.8Culture
3.3Career Growth
3.5Engineering
3.1
User support staff
- Salary
- 34.000 to 44.200€ Gross/Year
- Location
- Steyr
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply