Job
- Level
- Experienced
- Job Field
- IT, Support, Database
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 50.000 to 60.000€ Gross/Year
- Location
- Linz
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
You handle complex customer inquiries regarding software configurations and use your SQL skills for analysis and troubleshooting, collaborating closely with key users and the development team.
Job Technologies
Your role in the team
- Ongoing customer support for inquiries, reports, permissions, and software configurations.
- Analysis and resolution of complex tasks together with the key users of our customers
- Qualified technical support – from troubleshooting to solution finding
- Close collaboration with the development team
- SQL-based database queries, evaluations, and error diagnostics
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Education
- Completed education in the field of IT, software development (HTL, FH, university, ...).
Qualifications
- Very good SQL skills and database understanding are prerequisites.
- Enjoyment of communication (online, telephone) and a strong service orientation
- Structured, solution-oriented working approach
Experience
- Project management know-how is an advantage
- Experience in 2nd Level Support or similar technical roles is an advantage.
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What we offer
- Maximum flexibility: We value work-life balance and consider your personal situation. Flexible working hours are a matter of course for us – including in the home office.
- Collaboration with clients from the DACH region – from your office. Our support is generally provided online and via video conferences.
- Further Education: We are happy to support your professional and personal growth. Continuously develop your skills through regular training sessions.
- Team Events: Whether it's a table tennis match during the break or a company outing (last on Crete) – fun with colleagues is definitely not neglected.
- Part-time possible - from 30 hours per week
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- ⏳4 Day Work Week
- 🚌Excellent Traffic Connections
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
MByte Software Development GmbH
Linz
MByte has a long history of providing quality software solutions, and our team in Linz is no exception. We developed PROJECTWORX - project management software (www.projectworx.net) and MBControl - production planning system with visual plant board (www.pps-plantafel.com) in collaboration with our talented software development team.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2006
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Internet, IT, Telecommunication, Engineering Industry
2nd Level Support Expert
- Salary
- 50.000 to 60.000€ Gross/Year
- Location
- Linz
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
