Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Gemeinde Wiener Neudorf
- Working Model
- Onsite
Job Summary
In this role, you advise medical practices on technical issues, handle inquiries in 1st level support, conduct documentation, and escalate complex cases to the 2nd level team.
Job Technologies
Your role in the team
- As an E-Health Support Specialist, you are the primary contact for our clients (medical practices) and assist them in overcoming technical challenges.
- Primary contact: You advise our customers on questions regarding software and hardware.
- Support and Solutions: You record, classify, and process inquiries, providing technical and organizational support.
- Ready for deployment: After onboarding, you will support our customers during the weekly on-call duty.
- Teamwork: You hand over complex inquiries to the 2nd Level Support and work closely with your colleagues.
- Documentation: All customer interactions are recorded in our ticketing system.
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Our expectations of you
Qualifications
- You are an IT technician looking to advance within an internal service department.
- You have good MS Office skills and an interest in new technologies.
- You are confident in dealing with clients and enjoy working in a team.
Experience
- You have experience in customer service, whether as a technical support agent, call center representative, or in a medical practice.
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What we offer
- The opportunity to work at the industry leader.
- Exciting responsibilities and opportunities for advancement within a sustainably growing corporation.
- Comprehensive training and onboarding in your area of activity.
- An attractive, secure job with modern infrastructure and a pleasant working environment.
- Flat hierarchies and short decision-making processes.
- Regular fixed working hours.
- Numerous social events and a 'Be Healthy. Feel Good.' program.
- The starting salary for this position is €40,000 gross per year (full-time) and is based on the IT collective agreement.
- For higher qualifications, we are willing to offer above-market compensation.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🚲Jobbike
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Workingconditions
3.8Culture
3.3Career Growth
3.5Engineering
3.1
E-Health Support Specialist
- Salary
- from 40.000 € Gross/Year
- Location
- Gemeinde Wiener Neudorf
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply