Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.547 € gross/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st and 2nd level support, identify and resolve hardware and software issues, oversee network infrastructures, and collaborate closely with 3rd level support.
Job Technologies
Your role in the team
- You are the direct point of contact for our users in 1st and 2nd level support – in person, by phone, or remotely.
- You identify, analyze, and resolve hardware and software issues – quickly, systematically, and sustainably.
- You work closely with the 3rd Level Support and our Network Management, ensuring a smooth flow of information.
- Additionally, you will undertake network activities – from managing and monitoring existing network infrastructures to supporting network rollouts and maintenance.
- As part of a well-coordinated team, you also contribute to apprentice and employee development – you are a point of contact and enjoy sharing your knowledge.
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Our expectations of you
Education
- You have completed an IT apprenticeship, technical college, or a comparable qualification.
Qualifications
- Active Directory, Windows Desktop, Office & MS Exchange are also part of your daily routine.
- You score with solution orientation, service mentality, and technical understanding, both with colleagues and clients.
- Your strengths include strong communication skills, meticulous work approach, and a high degree of self-responsibility.
- You are a team player and enjoy sharing knowledge with colleagues and apprentices.
- You are mobile (driver's license B) for on-site customer assignments.
- You have very good German skills as well as good English skills.
Experience
- You have experience in the networking field (Switching, Routing, VLANs, Firewalls) – knowledge of Meraki and/or Fortinet is a clear plus.
- Several years of experience in a similar position.
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What we offer
- More than just a job.
- Regular employee events such as LAN parties, ski weekends & co.
- Dual bonus model for individual and team-based achievements.
- Free coffee & fresh fruit daily – energy for you and your code.
- Personalized training and development programs.
- You culture, flat hierarchies & collegial cooperation.
- Latest devices & modern office equipment.
- Massage options for relaxation in between.
- Affordable canteen in Wels, Marchtrenk & Leonding.
- Free ice cream when the thermometer rises above 30 °C.
- Flexible working through home office options.
- Holiday care for the little ones – so you can stay focused.
- Parking at all locations & good public transport connections.
- We are legally obliged to point out that for this position, based on a full-time employment, a collective agreement minimum salary of EUR 2,547.00 gross per month applies, but we explicitly indicate our willingness to pay above this amount depending on qualifications and experience.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
Mann & Mouse IT-Services GmbH
Wels, Linz
We are a successful and rapidly-growing company in the IT outsourcing industry, serving prominent clients from industries and businesses all over.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk Support Engineer
- Salary
- from 2.547 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.931 € net/month
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
